CVS pharmacy has been a go-to for many customers over the years. While the store is generally good with friendly employees, the pharmacy department seems to be overwhelmed at times, leading to some operational issues. However, the company has also received praise for its customer service, with one customer highlighting the excellent experience they had with the pharmacist and pharmacy technician during a recent visit. Another customer praised the smooth and quick process for their COVID-19 booster shot, noting the professionalism and politeness of the staff. Despite some challenges, CVS appears to be striving to provide a positive experience for its customers, with the potential for improvement in the future.