{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“I’ve consistently chosen to service both my vehicle and my daughter’s vehicle at Heyward Toyota because of the quality of service and the trust I’ve placed in your team’s integrity. However, I’m writing to express my disappointment with a recent experience.
During every service visit, I’ve reported a persistent noise coming from the headliner. On one occasion, your team took the vehicle for a test drive, successfully replicated the noise, and the technician acknowledged the issue—documenting it in the service history. I was then advised to schedule a separate appointment for further investigation.
When I finally did, I was charged a $99 diagnostic fee, despite the fact that the issue had already been identified and acknowledged in prior visits. To add to my frustration, I was told during this latest appointment that the noise could not be reproduced, yet the diagnostic fee still applied. I was then informed that resolving the issue would require replacing the entire headliner at a cost exceeding $3,000 just to begin troubleshooting and isolating the source of the sound.
As a loyal customer, I feel genuinely disappointed and misled by this experience. Given that the issue was previously acknowledged and no corrective action was taken, and considering it couldn’t even be replicated this time, I believe the diagnostic fee should have been waived as a gesture of goodwill.
I hope you’ll take this feedback seriously and reflect on how situations like this affect long-standing customer relationships.
===============Follow-up post =============
Following up on my recent service experience — the Service Lane Manager reached out via email and a phone call to apologize for the experience not meeting expectations. They’ve asked for an opportunity to resolve the issue and requested that I bring the vehicle back in for further inspection.
I’ll share an update after the follow-up visit.
==================Follow-up post visit=============
The manager went above and beyond! They owned the issue, diagnosed it correctly, and followed through to resolve it completely. He kept me updated throughout. I was provided a rental during repairs, and my car came back washed and looking great. They delivered exactly what was promised and earned back my trust and business. I’ll definitely return for future service! Highly recommend!”
“It was a pleasure to buy my car at Phil Hughes Honda. Junior was the greatest salesman ever! His knowledge and communication skills are top notch. Thank you for making this so easy!”
8:45AM - 8PM
4260 Atlanta Hwy, Athens
Auto Parts
“My guy Mateo Henao did an absolute awesome job - was transparent with me the entire time kept me updated with what was going on & what was needed. When I struggled to find what was being asked for he went out of his way to help me find them - did an absolutely amazing job. Best of the best, next time I need somthing I’m 100% going back to him.”
“We were on vacation and needed a new tire. Hayward Allen Toyota was able to get it for us the same day and we had it installed the next day. Jason, our service manager took great care of us and we are very thankful to him and this location!”
9AM - 6:30PM
3040 Atlanta Hwy, Athens
Auto Parts
“We had a great experience purchasing our new BMW from Athens BMW. Our salesperson Barry Jones was great. There was no pressure and he worked very closely with us to select the model and options that best met our needs. And I feel like our purchase price was fair and appreciated that there were no gimmicks or endless back and forth. The facility was clean and well-stocked with snacks, which helped since we had our kids with us at closing. And finally, closing and financing was a breeze and I wasn’t pressured to buy a bunch of add-ons - it was the most efficient and quick process I’ve encountered after nearly 30 years of purchasing cars. (I did most of the paperwork online in advance which probably contributed to such a great experience.) If you’re in the Athens area, save yourself a trip to Atlanta and visit Athens BMW if you’re in the market for a new BMW. And ask for Barry.
Update -- I purchased a second car from Barry and had another great experience.”
8AM - 1PM 2 - 5:30PM
3370 Astondale Rd, Watkinsville
Auto Parts
“The people that run elders body shop are really nice people. They did a great job with my car and kept me updated through the process. My car was returned looking better than ever outside and inside. I would definitely recommend elders body shop.”
“My experience with Heyward Allen Toyota was superb! A big shout out for Chuck who went above and beyond to help me with my insurance company and their silly selves!”
“I couldn't be happier with my experience with James and his crew.
First, shop manager Todd insured they had all necessary parts prior to me dropping off my truck, to allow for the shortest amount of time without my vehicle.
Michelle, in the office, gave me a call on Mondays, Wednesdays, and Fridays with any updates on repair progress and allowed for any questions I may have had.
The cherry on top was when I came to pick my truck up and the entire vehicle was squeaky clean, even though it was just a bumper and tailgate replacement!
This experience was a far cry from the last time I was rear ended and I brought my truck to a different, well-known repair shop in Athens. I would absolutely recommend this body shop to anyone in need of such services and will certainly return if I am ever in need of a body shop in the future!”
“This was the second car I have bought from them. They are honest, no pressure people. Laidback atmosphere, they have their beautiful dog, running around the office, my kids loved it. I was in a pinch for a new vehicle, they worked with me to get me out the door with a really nice car. I 100% will go to them again, they are a rare lot in the used car market. Thanks again guys!”
7:30AM - 9PM
1875 W Broad St, Athens
Auto Parts
“Chris and Zach are PHENOMENAL!!! I was stranded in the snow storm. And they went above and beyond to get my truck back on the road!!! They were very kind, patient and understanding!!!! The world needs more people like them!!! As a woman it’s scary being stranded but I’m forever grateful for Chris and Zach!!!! May God forever bless them????????????????????????”
8:30AM - 5:30PM
100 Commerce Blvd, Athens
Auto Parts
“They painted a replacement bumper for my 2015 Toyota Prius. They got the job done in two days. The final price was less than originally quoted. Very pleased with the final results. .”
7:30AM - 5:30PM
1051 Winterville Rd, Athens
Auto Parts
“Awesome truck and trailer parts inventory staff was very knowledgeable and professional prices were great as well i would highly recommend nash to anyone who finds the need for heavy truck parts”
“They really care about their customers!! I was in some tough financial times and they worked with me to make it as easy as possible on me and my wallet lol! Would highly recommend this place ??.”
“Nathan Pedigrew assisted me today at the Watkinsville store, and he went out of his way to help me. I was most impressed with his knowledge and kindness. A delightful experience - MANY THANKS to Auto Zone and NATHAN!!! ???”
“I had a great experience over here at Athens paint & body ! Was very quick , and affordable when working on my VW import. Special thanks to the office manager Maggie for giving me a ride to pick up my vehicle . Thank you Athens paint & body !”
“Great team, exceptional work, and great communication! They did a wonderful job on the repairs and returned my vehicle back to me ahead of schedule, will absolutely recommend going forward!”
“Although very busy and there was quite a wait, staff seemed very patient and displayed a renewed courtesy to each customer. They stood by their battery warranty and replaced my battery for free.”
“Have bought several new Toyotas from Heyward Allen since the 1990s. Cassandra informed us of Toyota's unusual buying procedure for RAV4s (due to high demand, low stock), and Peter was excellent help with test drive, wish list, allocation status and final delivery of our RAV4 Hybrid. The staff is knowledgeable and patient, never pushy. Prices were fully explained, had no dealer markup and didn't change at delivery. Whole experience was less stressful than expected.”
7:30AM - 9PM
1880 W Broad St, Athens
Auto Parts
“Rod & the team are always thorough, friendly, & accommodating. I've stopped in twice for help troubleshooting my car issues for self-repair or to pickup parts to reduce mechanic costs. They've walked me through how to troubleshoot my challenges step by step & always connect me with the part I need. Their prices are affordable too. Appreciate all the help!”
“This is my second time using Athens Dodge Collision Center. I was so happy with my first experience that I am using them again. I highly recommend Athens Dodge Collision Center.”
7:30AM - 9PM
4440 Atlanta Hwy, Bogart
Auto Parts
“At the Atlanta Highway location in Athens, GA, I had recently purchased and had installed by store personnel a set of wiper blades for my Honda Pilot. One blade was lost to an installation error. Returned to store, explained situation. Store employee installed new blade at no charge. Great service!”
7:30AM - 10PM
230 Hawthorne Ave, Athens
Auto Parts
“Major shoutout to Jonathan. We came in ten minutes before closing due to a dead battery and he was so kind and helpful and changed our battery even though that meant him staying late. Literally saved our life THANK YOU!!! Best service ever.”
7:30AM - 9PM
4405 Atlanta Hwy, Bogart
Auto Parts
“Fantastic staff, service, and merchandise. 10/10 will always recommend! My favorite location by far and they have not let me down yet with accurate information and wonderful customer service. I have always had a reliable and quality-based experience with all parts and tools I have purchased from them throughout the years. Phenomenal overall experience every time, without fail!”
8AM - 5PM
130 Old Epps Bridge Rd, Athens
Auto Parts
“If I could give Joe Hudson’s Collision Center 10 stars instead of 5, I would! After being side-swiped on Hwy 316 by an uninsured driver, my insurance company recommended a repair place. When I took it there for what I thought was a deep 12-inch scratch, the cost estimate was substantial and included painting that panel and the one next to it for continuity. I took it to Joe Hudson’s for a second opinion. Chuck examined my car, took a lot of pictures, and asked if he could try something. He came back in a few minutes with some rubbing compound, and within two minutes he had removed the scratch. Turns out it was just red paint from the car that hit me. Awesome! Again, at least 10 stars for quality of work and honesty!”
8AM - 5:30PM
1170 Mitchell Bridge Rd, Athens
Auto Parts
“I never was in an accident that led to substantial damage before. I was referred to this shop by a friend who works with Cars and I can truly say this shop calmed my fears and led me every step of the way! I felt so ignorant about what to ask and what things meant but Randee kept reassuring me that everything was OK and she didn't mind breaking down the jargon or the process. Plus, I had notifications a few times a week to get information on my car. Everything looks better than when I first bought it! Grateful that this referral was 100% worth it.”
“I highly recommend Athens Collision. I needed some body work done after a small accident. They gave me a quote, kept me updated on when parts arrived and updated me almost daily on when my car would be ready. When I picked it up, it was spotless inside and out. The repairs are flawless.”
“Went into Advance Auto Parts for a battery and a low beam bulb. Got both of them for a decent price. Ended up not needing the bulb took it back up the rebate or exchange process was fairly easy. Definitely will shop at Advance Auto Parts in East Athens again”
9AM - 5:30PM
354 N Burson Ave, Bogart
Auto Parts
“If your vehicle is at Gary's being repaired you can bet it will be restored to as new condition or better. Two of the nicest people you'd want to encounter.”
Auto Parts
Auto Parts
Auto Parts
Auto Parts
Auto Parts
Auto Parts
Auto Parts
Auto Parts
Auto Parts
Auto Parts
Auto Parts
Auto Parts
Auto Parts
Auto Parts
Auto Parts
Auto Parts
“I was stranded on the side of the road, and Wilson's Auto Services came to the rescue. Their driver, Andrew, did a fantastic job. He was professional, friendly, and really put my mind at ease during a stressful situation. The service was top-notch, and I felt completely taken care of. I would trust Wilson's with my business any day and highly recommend them to anyone in need of a tow. Excellent service all around!”