Car Rental near Bogart, GA

“Absolutely love the staff at enterprise (they all are amazing) Ethan is amazing! I’ve been renting from them since 2020 and I’ve never had a bad experience. They are very professional, timely, and kind.”

“I’ve consistently chosen to service both my vehicle and my daughter’s vehicle at Heyward Toyota because of the quality of service and the trust I’ve placed in your team’s integrity. However, I’m writing to express my disappointment with a recent experience.
During every service visit, I’ve reported a persistent noise coming from the headliner. On one occasion, your team took the vehicle for a test drive, successfully replicated the noise, and the technician acknowledged the issue—documenting it in the service history. I was then advised to schedule a separate appointment for further investigation.
When I finally did, I was charged a $99 diagnostic fee, despite the fact that the issue had already been identified and acknowledged in prior visits. To add to my frustration, I was told during this latest appointment that the noise could not be reproduced, yet the diagnostic fee still applied. I was then informed that resolving the issue would require replacing the entire headliner at a cost exceeding $3,000 just to begin troubleshooting and isolating the source of the sound.
As a loyal customer, I feel genuinely disappointed and misled by this experience. Given that the issue was previously acknowledged and no corrective action was taken, and considering it couldn’t even be replicated this time, I believe the diagnostic fee should have been waived as a gesture of goodwill.
I hope you’ll take this feedback seriously and reflect on how situations like this affect long-standing customer relationships.
===============Follow-up post =============
Following up on my recent service experience — the Service Lane Manager reached out via email and a phone call to apologize for the experience not meeting expectations. They’ve asked for an opportunity to resolve the issue and requested that I bring the vehicle back in for further inspection.
I’ll share an update after the follow-up visit.
==================Follow-up post visit=============
The manager went above and beyond! They owned the issue, diagnosed it correctly, and followed through to resolve it completely. He kept me updated throughout. I was provided a rental during repairs, and my car came back washed and looking great. They delivered exactly what was promised and earned back my trust and business. I’ll definitely return for future service! Highly recommend!”

“Great employees. Usually pretty quick getting in and out. Tried to give me a dirty car once but recognized it once I pointed it out, agreed it wasn’t in good shape, and got me a replacement quickly.”

“I recently purchased a scooter from Custom Mobility and after I had an issue, they took care of it and made me very happy! Dustin handled the situation quite professionally and timely. I appreciate Dustin and this company very much and I highly recommend this business to everyone !”

“Today was my first time ever using Hertz. I hit a deer earlier in the day and my insurance agent jumped through hoops to get me situated at the start of this Labor Day weekend with a tow, a repair shop, and a rental car reservation. I was contacted by Enterprise later in the day to say that they could not get me into anything until Tuesday due to the holiday bookings. (My fear realized.) Extremely disappointed, I hung up and I called Hertz extremely last minute on a UGA first game of the year - Labor Day combination weekend and Hertz had a car available that fit my needs. I was willing to pay for the rental, but after I explained my situation Hertz rep Amber explained to me that I could have my insurance reservation moved to them and not have to pay anything. Amber really put my mind at ease and got the reservation started pending the transfer. I got my insurance rep to move my reservation and I was on my way to pick up my rental. When I arrived the process was quick and easy. Amber explained everything thoroughly and my mind was finally totally at ease after a very rough day. I was in and out in a pearl white 2025 Toyota Camry with red leather interior. I am totally enjoying my rental, and my weekend and sanity were saved! Hertz came in clutch! And I will be forever grateful to Hertz and Amber for saving the day in such a super tight squeeze. Thank you so very much Amber!!!!! You’re the best!”

“I had a good experience, my personally. The truck was there upon my arrival (even though I came a day late)

I just hate gassing those things but good customer service, otherwise!”

“This is the best car rental experience I've had in awhile and I've rented from multiple companies and various locations. Made a last minute reservation and they made picking up my rental easy. Super kind office staff and efficient! Quickest pick up i've had! Returning the car was very easy as well and they offer after hours drop off if needed. Car was clean and on the newer side of things. Would recommend and rent from here again. Thank you for restoring faith in rental car companies after my last few were nightmares.”