Victra is a Verizon Authorized Retailer located in Braselton, GA, dedicated to providing an exceptional experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, and accessories, and emphasizes a commitment to connecting technology with life in a trustworthy and enjoyable manner. Customers frequently praise the knowledgeable and friendly staff, highlighting their exceptional customer service. Justin, Aaron, and Kaydence are particularly noted for their helpfulness and professionalism. Many reviews describe how these team members go above and beyond to assist customers with various needs, from selecting the right plans and devices to troubleshooting issues. Kaydence, in particular, is recognized for her multitasking ability while remaining patient and kind, even when dealing with families and children. Overall, the store is highly recommended for its efficient service and the dedication of its staff to ensuring that every customer leaves satisfied. Despite occasional challenges with corporate processes, the team at the Braselton Verizon store consistently works hard to resolve issues and deliver a positive experience.
Justin and Aaron assisted me with not only picking up new phone but also getting an Apple Watch as well. Their customer service and ability to connect and be personable is 5 star quality!! I will continue to visit and handle all my Verizon needs with them going forward.
May 2025
AMAZING customer service! Justin was extremely helpful. Justin was patient and efficient throughout the long tedious process of opening a new service. He did all he can do help me and ultimately, he got everything set up perfectly for me! Highly recommend!!
April 2025
Great service and so friendly. Will only deal here. Super knowledgeable and quick to make saving suggestions.
