Victra is a Verizon Authorized Retailer located in Braselton, GA, dedicated to providing an exceptional experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, and accessories, and emphasizes a commitment to connecting technology with life in a trustworthy and enjoyable manner. Customers frequently praise the knowledgeable and friendly staff, highlighting their exceptional customer service. Justin, Aaron, and Kaydence are particularly noted for their helpfulness and professionalism. Many reviews describe how these team members go above and beyond to assist customers with various needs, from selecting the right plans and devices to troubleshooting issues. Kaydence, in particular, is recognized for her multitasking ability while remaining patient and kind, even when dealing with families and children. Overall, the store is highly recommended for its efficient service and the dedication of its staff to ensuring that every customer leaves satisfied. Despite occasional challenges with corporate processes, the team at the Braselton Verizon store consistently works hard to resolve issues and deliver a positive experience.
We had a very good experience here upgrading my husbands phone. Bianca was very informative and patient. Highly recommend coming to this location and ask for Bianca!
May 2026
The manager and Shannon provided excellent technical guidence and best customer service of other cell phone stores I engaged in the past many years
March 2026
Rob. And. Imani. Are THE BOMB. I had a mess of an issue porting my phone # (that I’ve had since I was 13) from att to Verizon. They spent over 2 hours helping me and were the ONLY reason I was able to get it resolved. Customer service was top notch! TYTYTY
