PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The store provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption services. Customers praise the helpful and knowledgeable staff, especially when it comes to fish and guinea pig items. The store's association with a non-profit organization to find forever homes for cats is also commended, providing a warm and friendly environment. However, some customers have experienced issues with the store's discount policies, with the cashiers not always being aware of the 10% discount offered. Overall, PetSmart is described as a good store with a great selection, though some inconsistencies regarding live animals have been noted.
The customer service representatives were very informative! They don't just try to sell you something... they actually know what they're talking about!
July 2026
We absolutely love our dogs and had the most incredible experience at PetSmart today! We had a chance to work with Alicia and cannot thank you enough for your terrific customer service! My dog looks so cute now thanks to you guys. Please keep up the good work! Amazing customer service!!!!
June 2026
We greatly enjoyed puppy training with Robert and all the staff at this location are fantastic.
