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November 2025 by Tammy Rondel
I f I could give a no star rating I definitely would. Worst experience ever which started from the poor knowledge of the front line staff to the rudeness of the manage team!!!!!!! This place should not be open! Not to mention the uncaring of customer service staff via phone.
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November 2025 by Mia Perez
I LOVE wynaldo the genius HE IS THE BEST give my man a raise!! Supper amazing with custermer service, coolest, and truly makes me want to come back. He represents APPLE AMAZINH!!
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October 2024 by Rosemary Montlick
It’s impossible to make appointments at the apple store on line!! Keep getting the run around
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October 2024 by B H
Poor service.
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October 2024 by Michelle Zimmermann
Crowded, super expensive.
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October 2024 by Kelly Grant
Always long waits. Always, even with an appointment. Staff rarely seems to have a sense of urgency about anything. The store is constantly a zoo!
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October 2024 by Jingxian LI
Unfriendly check in
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October 2024 by Henry Le
Bought brand new phone bring home get scratched call back customer service IS SUCK THE way they handle issue
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October 2024 by Zuhair Elhassy
Jeff Houston did an incredible job. He is super talented and knowledgeable. He had to stay beyond business hours to ensure the job was perfectly completed. I would recommend him for anyone has software/technical issues with iPhones. Apple Avalon sucks and lacks of trained staff and technicians. They did not even know what was going on and could not fix the issues.
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October 2024 by Meghan McCoy
Nia helped me on Sunday and she was super nice! It took awhile for my iPad to transfer and she was super helpful!! Thanks Nia!!
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September 2024 by Shaun Vestal
Go check out the brand new store everyone!!! It’s huge.
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September 2024 by Teresa Dunn
Best experience I ever had in the store the gentleman who helped me was outstanding I wish I got his name but he was super sweet didn’t make me feel stupid he is just an unremarkable gentleman he went through everything with me spent time with me with out being in a hurry now that’s service I wish I could remember his name he needs to be recognized! Thank you so very much!
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September 2024 by G Guerrero
This is my first time having an iPhone. I went to this store because I was gifted one and was switching from galaxy to iPhone. The first gentleman that helped me was able to reset my phone because I wasn’t able to get in.
He told another coworker that it was my first time having an iPhone, and that this was an opportunity for him to go over all the beginner stuff and learn more about how to use the iPhone, any tips and things like that. The coworker just looked at me said OK and then when it came for me to go, I told him that my phone was reset and everything and the coworker said OK you’re good to go. He did not offer to assist any further. To this day I still have little idea how to use this phone, but I am learning. 2 stars only because of the first guy that helped me. The 2nd guy would have got 0 stars. Maybe it’s because I was there with my toddler or I don’t know. The switch from galaxy to iPhone is a big difference and there’s a lot to learn and get used to. 2nd guy did a horrible job. Great way to lose new customers
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September 2024 by Phillip C.M. Osier
I hate apple, it is not bussin! They conned my grandpa fr fr, only -♾️ aura betas would do that
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September 2024 by Arnetra Anderson
This store gave me the worst customer services I’ve ever had from Apple. I’ve been Apple customer for many years. I was given the run around and poor service about replacing my Kim K beats using my Apple care. I was told there was no technician to check the problem with my earbuds and someone will give me a call back. Never got a call back. I reach out and Customer service read notes from my previous visit. The lady who helped me noted that I refused service due to the cost which was an absolute lie!
