The AT&T Store in Buford is a helpful and friendly place for customers seeking phones, tablets, smartwatches, and connected devices from popular brands. The store offers a variety of wireless data plans, including flexible prepaid options with no annual contract or credit check. Customers can choose from popular unlimited data plans, enjoy new devices, and access nationwide AT&T 5G service at no extra cost. Many customers praise the store’s staff for their outstanding service. Employees like Maria are noted for being patient, friendly, attentive, and quick to resolve issues, even sitting through calls to ensure problems are solved. Shelby, the manager, is highly recommended for providing excellent customer service, with customers describing him as amazing and someone who genuinely cares. Another employee, Abbra, is described as knowledgeable, friendly, and patient, staying late to ensure customers are taken care of and always maintaining a kind attitude. One customer shared that their experience was transformed after working with Shelby, who helped resolve billing issues, correct promises that were not initially honored, and secure credits for incorrect charges. This person appreciated Shelby’s attentiveness and ability to understand their frustrations, which led to a significant reduction in their bill and less anxiety about ongoing charges. Overall, the Buford AT&T Store is known for its helpful staff, excellent customer service, and ability to assist with device upgrades, billing issues, and plan selections, making it a reliable place for wireless needs.
There was a bit of a wait time. But Maria was amazing. Very personable, charismatic, and sweet. I will continue working with her specifically moving forward.
July 2024
We had a great experience at this store this weekend. Great experience.
June 2024
Employee was very helpful and understanding she went above and beyond to help