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February 2024 by Kristin Cochell
Shelby (the manager) is amazing! He’s AMAZING! This store in general has always been so helpful but he especially gives excellent customer service. 10/10 would recommend this store and Shelby 100%!
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February 2024 by Kay Kunis
Very helpful employees at this location!!
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February 2024 by Lindsey Honsinger
Ask to see an itemized review of whatever you're having done before you leave.Went in for a trade in. Got our phone bill and there's a $17/month per person protection plan and a $6/month per person "next upgrade" they signed us up for completely without our knowledge or consent.
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January 2024 by Leah Williams
Employee-Abarra was amazing!! Friendly, knowledgeable, and patient. We were getting new phones IPhone15 pro max from a iPhone 8 Plus. She was so helpful with every step of the process. Even though it took longer( past closing to complete everything) we never felt rushed. She continued to be kind, helpful, and personable. Highly recommend!
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January 2024 by Eric Williams
Their associate Abbra was amazing! She was very knowledgeable, very patient, and even stayed late to ensure we were taken care of! She is a true asset to AT&T! Highly recommended this location, and Abbra particularly!
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January 2024 by Phirany Sun
Shelby Mac changed my experience- I almost left AT&T after only 3 months.I started service with AT&T 3 months ago after being with my other carrier for over 13 years. I did so because we moved states and service was better with AT&T.Day 1: I went into the Buford Dr. location to inquire on pricing, deals etc. the deals were too great to pass up! So same day, after reviewing all the intricacies- we said yes let’s do it. We opened 2 phone lines and 2 watch lines. All went well that day.3 months later, my AARP and then military discount never applied, then added, then removed. (Now re-added and verified again.)To say the least, I dealt with 4 activation fees that were promised to be waived ($140) it never was. I traded in 2 iPhones for a total of $1350 that wasn’t applied until now. I gotten disconnected 2 times and charged reconnection fees in addition to late fees…My bill was truly a tangled mess. I didn’t know where to start. I went into the Buford store 4 times and this is my 5th but I decided to come to a new location. Got Shelby and sat down to pour out all my frustrations, explained the broken promises etc.He made it short and sweet and was able to follow along with my story whilst looking at my bill and understood. He was such an excellent listener. I can’t thank him enough. I had so much anxiety around the whole AT&T issue. He assisted with calling customer service loyalty department and broke down to the rep all I was struggling with. They were able to help me. I received credits on all fees that were not correctly charged. Walking out of the store, I feel light- like life can move forward without a $400-$700 bill slapping me monthly and unexpected deactivations of my device.THANK YOU SHELBY!!!
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December 2023 by Ruth Davis
Great Store!!!!Great Customer Service!!!!
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December 2023 by J Day
Ali gave me exceptional service when I came in. Resolved all my issues and more! Definitely ask for her when you go in
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December 2023 by Ruth
Best experience I’ve had at any AT&T store. Thanks Aliyah!
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December 2023 by barnesjoshua4578
Miss Aliyah Davis is the absolute best. Came in to discuss my frustration in regards to my excessively high bill. She sat me down and talked to me about the bill and found a way to decrease it drastically by switching to different plan which resulted in the family getting new phones too. Great customer service and experience! Definitely recommend her!
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December 2023 by Justice Lewis
Manager was very friendly and knowledgable!!! I will continue to return to this location.
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December 2023 by keeb akande
I had a very personable interaction with Aliyah Davis, when you go in there ask for her. I came out happier than I walked in.
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December 2023 by Troi Adams
Ali was great!!
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December 2023 by Timbre Augustine
Ali is a great worker ! 10/10 she helped me so much !
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December 2023 by Anthony Hunt
Great service, very friendly, and they really made the process easy for me. 10/10 recommend this place.
