Truist is a bank that offers various services, including teller services through drive-thru lanes and in-person visits by appointment, with some branches implementing enhanced sanitization measures for safety. Customers have shared positive experiences with the staff, praising their professionalism, friendliness, and helpfulness. One customer appreciated how Pam handled a foreign currency transaction and kept them informed throughout, resolving the issue successfully. Another praised Juliet for her top-tier customer service, noting she is the friendliest and most efficient teller they've encountered since the merger. Customers also commend the staff for going above and beyond, with one mentioning that the service exceeded expectations and recommending the branch to others. Alex was highlighted for answering questions thoroughly and following up professionally. Vera received special mention for her caring and wonderful attitude, leaving a lasting positive impression. Overall, Truist is viewed as a caring and professional bank, with staff members who are friendly, efficient, and dedicated to providing excellent service.
If you’re setting up a business account with Truist bank, go speak to Alex Horta. If I could give her 20 a star review I would. She is absolutely fantastic. I have nothing but good things to say about her and Truist bank.
August 2024
Not a member of the bank but they made me feel welcome with the questions I had
December 2023
They issued me a card… lost in mail… bank does not provide with temporary cards… big negative i need my debit card now!! They failed to provide me with a debit card in a timely manor ? 2 star review..
