Enterprise Rent-A-Car

Car Rental
Hours: Enterprise Rent-A-Car provides rental cars from many airport and Buford locations, with service in over 30 countries. The booking process online or through the app is easy. Experiences at specific locations vary. Some customers report a great and smooth experience overall, with respectful, helpful, and thoughtful customer service. Teams are noted for taking excellent care of customers, assisting with vehicle features, and providing helpful services like pick-ups from repair shops. Staff are described as going above and beyond, even securing a specific vehicle at the last minute when other locations could not guarantee it. However, experiences are not always consistent. At some locations, customers have arrived to find the reserved vehicle not available, despite advanced booking. In one instance, a manager was able to provide a similar replacement, which was appreciated. In another, a customer faced a long wait and reported disrespectful treatment from a manager when a guaranteed vehicle was not provided, calling it one of the rudest experiences. A minor complaint involved a pre-paid fuel option that a customer felt was a profitable upsell rather than a savings. Despite these occasional issues, many customers express that they would definitely use the company again and highly recommend their specific location.

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1. Buford, Georgia