JD Sports is a popular retailer known for its trendy sportswear and sneakers, featuring brands like Nike, adidas, Jordan, and more, alongside its own labels such as Pink Soda Sport. Customers have reported a mix of experiences at the store. Many praised the helpfulness and dedication of the staff. Brenden and KJ received commendations for their exceptional customer service, going out of their way to assist customers. A particular assistant manager and a staff member named Bianca were noted for their outstanding support in resolving issues and providing reassurance during transactions. However, some customers faced challenges with the checkout process, including system malfunctions leading to duplicate charges. Despite these issues, staff members were proactive in addressing concerns, showing a commitment to customer satisfaction. The store layout received mixed reviews; while the selection of products was appreciated, some found the narrow aisles challenging. Overall, JD Sports offers a diverse selection of athletic wear and shoes, with staff members who strive to provide a positive shopping experience.
Worst customer service ever! Waited 25 minutes before someone finally got to me about the shoes I needed. When they finally brought them out, they brought the wrong shoes, TWICE. I let the employee know it was the incorrect shoe and both times I got a hateful look as if it was my fault. Never shopping here again!
October 2024
Customer service is worse i have never see if you guys shop from this store it's not easy to return evelyn make many reasons to not help you... i will never shop this store anymore because of her attitude...
September 2024
Asked for a 6.5 and they said it will be right out. Waited several minutes just to be told they are out of that size
