Northern Tool + Equipment has been serving professionals, contractors, and do-it-yourselfers since 1981 with high-quality tools and equipment. Customers appreciate the friendly and helpful staff, especially those who have been consistent over the years. The store offers good stock of items needed immediately, although some online orders can take a few days to be ready for pickup. While the products and company are well-liked, some customers wish for online veterans discounts and quicker online order fulfillment. Overall, customers enjoy the wide selection and helpful service, and many have had positive experiences with the staff and products, including outdoor equipment like trailers.