Car Rental near Byron, GA

“This location is professional and friendly. They go out of their way to ensure you have a good experience. They are the only location in the Byron/ Warner Robins area I keep going back to. Their customer service is EXCELLENT!”

“It was a pleasure to deal with Ben as my service agent.He,and I along with my husband Willie were able to come to a resolution about our service on the Honda Odyssey.
We will come back.
Thanks again!”

“My experience purchasing my car was a wonderful peaceful experience, The salesperson that worked with me was absolutely amazing and had me feeling like he was an old friend within minutes . Hands down he’s the best salesman I’ve ever dealt with , the only thing that bothered me was the car I purchased said it had an oil life of 33% and the salesman said it would absolutely get an oil change free of charge and set me up for 8 am the folly Monday to which I was on time and the car was immediately taken back for service and 10 min later my car was back and a gentleman gave me my key and said I just had to reset the oil life it looked clean the other dealership must have changed the oil already and chuckled and said they saved you the cost of an oil change so I was upset with that experience I felt like I was just being pushed out the door and like I was being talked to like I was an idiot that could just be talked out of an oil change so I just left , I did pay a place $70 to change my oil ….. that was the only downside to the experience”

“The Rigby Drive location is always understaffed. They are friendly and help as quickly as they can, but it's pointless to have pickup reservation times, when they are running so far behind. That's not the workers fault. They are great. They just need more help.
Don't bother upgrading to the Audi A3. It's a terrible car for long drives. Road noise is high. The one I rented vibrated at highway speeds. There were 4 of us and the backseat has very little leg room. You're better off getting the Toyota.
This location is always clean, the workers just need more help.”

“UPDATE: The assistant manager emailed me after I emailed the email in the response to my review. I explained the situation and he said they would make it right when we returned the vehicle. Returned it today and spoke to Larry the manager. He did make it right and was very professional which we appreciated. It’s very difficult these days to find anywhere that has good customer service.

Just picked up our rental car today. Car came up as needing an oil change so we had to wait to have that done (only 10 minutes) so not a big deal, but should already have been done. The car was dirty like it hasn’t been cleaned after the last several rentals. Get home and start packing up for our trip. The car is leaking oil everywhere. Unpack the car and drive it back. Check engine light came on. They exchanged it for a different car (same model). No apology, no offer for a discount for our hassle, nothing. The tank of the first car was 3/4 full so we filled it on the way home. Then the women couldn’t understand why we wanted a $25 credit off the price as we put gas in the first vehicle and barely drove it before having to bring it back due to oil leaking. There is also zero windshield washer fluid in the second vehicle. We filled it and come to find out the hoses don’t seem to be connected to the sprayers as the windshield washer fluid is just spraying into the engine bay. And if you email the address in the “owners” response to your review no one gets back to you. This is just unacceptable to spend almost $1,000 on a rental. We will be speaking to the manager when we go to return the car.”

“The agent at the Macon Apt office was excellent. However, many aspect of the rental (additional insurance, unlimited miles, additional driver) was not included at the office level. The system should allow the local agents the ability to identify additional items that were part of the online process.”

“5 stars for the beautiful Barbara working the Avis and Budget counter!!! Her customer service level is unmatched! I reserved a large SUV but it was unavailable. She did what she could to accommodate us. Thanks Barbara!!!!!”