PetSmart is a large pet supply and services retailer that offers over 10,000 products for a variety of pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs and hamsters. Customers can shop in-store or online and pick up their orders within two hours at their local store. Many locations provide services such as dog training, grooming, pet boarding, and adoption programs. The store features a well-organized and well-stocked environment, especially known for its aquarium supplies and live plants. Staff members are generally friendly and helpful, with some staff like Bre receiving high praise for their attentive and caring service, particularly for pet grooming. Customers appreciate the care taken during grooming sessions, especially for pets that may be anxious or squeamish. However, some reviews mention inconsistent quality of live fish, with issues like dead or sick fish, and note that customer service can sometimes be less friendly. Overall, PetSmart is a comprehensive destination for pet products and services, with dedicated staff and a wide selection of items.
Natalie was super helpful! She was patient when I was having trouble getting into my app and told me the deals I was getting and I didn’t even know about them. I always get awesome service here but she was amazing!!
January 2026
Went with my daughter to get food for her 2 golden, very friendly associate and cashiers.
November 2025
You can't find the store because the trees block the sign. At night they don't look open because unlike the other stores they have no lights out front or by the doors and dark tinted windows. The parking lot is very dark. They are open if its within posted hours though.
