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February 2024 by Mikki Quillen
Customer service is not good. I buy all my products here, and they always have what I need, but the staff is not very friendly.
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January 2024 by Metaphysical Philanthropist
The staff is always friendly and super helpful. The store is large and well-organized and well-stocked with a meaningful selection of products. I come here for aquarium supplies.
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January 2024 by Liberty Gosdin
The groomers were very adamant about shaving my boy after I rescued him(he is only 6 months). I only booked a bath, brush and hygiene appt. This was extremely tough on me whereas I felt like it was such a big change for him so soon. He is a doodle; his curls and coat are part of him and all he knew. I wanted the chance to correct the coat myself by maintenance at home before fully shaving. I had JUST gotten him two days before. The tech was not the most personable or understanding of my hesitation and only offered to either cancel the entire appointment or shave him due to their higher knowledge. I felt pretty backed into a corner. HOWEVER, today I am very thankful for the tough decision they forced me to make. They eventually educated us on why this was necessary. While they were not very consoling, Ollie is the happiest I have seen him. His coat is thriving and this reset was necessary. I am thankful for them. I do wish they could be more empathetic to a new dog mom. I am learning as well. Will likely return and big thanks to them for doing a great styling job with the shave.
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January 2024 by Zack Link
Would not let me return damaged merchandise...
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January 2024 by Dan Ranger
Good place for animals stuff
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January 2024 by Andrea Ilkov
Excellent! They did an amazing job cutting my schnoodle! The price is affordable and my dog looks fabulous! They were very kind with my dogs. Highly recommended grooming place!
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January 2024 by Steve B
Always has the specific brand of dry food for our cat.
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January 2024 by Sammy Baker
My dog is a big baby. He is terrified of everything that makes noise. This makes nails and drying impossible. The girls here have all the patience in the world while taking care of him.
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January 2024 by Jojo7654
Great selection of cat supplies!
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January 2024 by Vickie Cornette
Cashier was very rude to my daughter. Even laughed at her when she could not purchase some birds because she was not 18. Even sent someone down there to purchase and was told birds was sold in 5 minutes and laughed at my daughter poor management and customer service
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December 2023 by John Walker
This store is a grocery store for pets. Very little else.
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December 2023 by Zaketrin
Christmas shopping for your animal is in full effect! Friday 12/1/23 @6pm some lower inventory items. Dog apparel was size xs or xxl options at this visit.
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November 2023 by MG Nelson
Don't believe the hours posted on the website or app regarding the grooming salon at this location. Everywhere claims the grooming salon is open until 9pm, when in fact their hours are completely arbitrary. I called just after 7pm, thinking they were open for another 2 hours, to check if they were available to take my pups for a walk-in nail grind, only to find out that they were already closed. Apparently, they all leave at the conclusion of the last appointment of the day. For a service that claims to accept walk-ins, it's pretty trash business practice to have no way for your customers to know when you are actually open. It's also terrible to have hours posted that you don't abide by.
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November 2023 by Wesley Scott
This place has everything but the vet clinic most have come to have inside. It does, however, have groomers, so that's super helpful, and it's reasonably priced. I get specialty dog food for my pup, which they ALWAYS seem to have, and everything is fully stocked and all items are organized and present which i find amazing considering i might come to this location 3 or 5 times a month. The employees are knowledgeable and friendly, and the store itself is in good shape and is very clean.
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November 2023 by Christine Kaundart
I am a little disappointed, I have been taking our pup to the grooming services for the last 3 years here. Everytime has been great except this last time. Our dog is a St. Bernard the super fluffy kind so we take him in to get groomed as we know this is time consuming with all his fur. We specfically get the de-shedding package due to him being fluffy. We were told 3-4 hours which is normal like any other time. However today was different we recieved a call only an hour and half later saying he was ready to be picked up. When we got there and asked for our dog even the manager was shocked we were already there to pick him up. The manager even questioned the tech if everything was done and if he was brushed extensively especially because we pay for the upgraded luxury package costing us $120. The tech responded with yes. When we got him, his face was still wet, the inside of his ears were wet which bothered me because I had said please be careful as he just got over an ear infection, wondering if his last ear infection was due to his bath last month by the same tech who did it this time. His fur was super damp to the touch. No cologne, he smelt like wet dog. We got the holiday special that included a nightmare before Christmas bandana, a treat and a coupon book. We did not recieve anything. Super disappointed I don't know what happened on this visit but the ball was definitely dropped and not very impressed with this visit. I did not get $120 worth of service. If this doesn't get corrected some how we will be taking our 120 a month we spend on grooming to somewhere else.
