Verizon offers mobile, 5G home internet, and business services. Customers can visit the store in Canton, schedule appointments online, or use options like in-store pickup, free 2-day shipping, and same-day delivery. Reviews highlight both excellent service and some operational challenges. Multiple customers specifically praised one technician for being personable, professional, and efficient, noting he made them feel welcomed, comfortable, and never rushed. He thoroughly explained processes and provided seamless, patient assistance that exceeded expectations. Another employee was also commended for being super professional and polite, going above and beyond to help. However, wait times can be significant, with one report of a one hour and fifteen minute delay due to limited staff early in the day. Despite this, the quality of assistance from the technicians often results in high customer satisfaction and grateful recommendations.
Just had a great experience here at the Canton Verizon store. Had some connectivity issues and Mark was a big help . Courteous ,friendly, professional. He quickly addressed my issues and got me back on the road. Thank you! I have been with Verizon for 30 years or so. Looking forward to many more.
March 2026
Don’t understand why they decided to open an hour later… have positive experiences with this store but now that they open later I cannot visit a physical store and am constantly put on hold with an AI agent which is even less appealing. If this store would just go back to real human interactions it would honestly make... read full comment
March 2026
Gary and the gang are GREAT! Great energy in the store, makes a day of breaking your phone and having to spend extra money the least painful possible. Other issues with my account he was willing to discuss and provide honest and helpful feedback. Best verizon store I’ve been in. Everyone in here feels happy!
