Hampton Inn Cartersville is a hotel with mixed reviews. Guests appreciate the friendly and helpful staff, describing them as excellent and going above and beyond to assist, especially during last-minute needs. The hotel maintains clean and comfortable rooms, with many guests enjoying the breakfast and the overall cleanliness of the property. Some staff members, including the general manager, are praised for their kindness and attentiveness, making for a positive stay. However, the hotel is also described as an older property that could use some updates. One guest noted that the hotel is in need of a makeover and experienced a room issue with the air conditioning, requiring a room change. There was also a concern about a back door smelling like a dirty ashtray and the lack of a cart after multiple trips to the room. The pool advertised by the hotel was not mentioned in the reviews as being usable, which was a disappointment for some guests. A significant negative experience involved a booking problem. A guest with Hilton Honors points arrived after a long drive only to be told there were no rooms available, despite having a confirmed reservation and points deducted. This resulted in a frustrating late-night trip back home, with the guest feeling let down by poor communication and lack of compensation or offers for the inconvenience. The situation highlighted issues with overbooking and customer service. Overall, Hampton Inn Cartersville offers friendly service and clean rooms, but some guests have experienced issues with aging facilities and booking problems that impact their overall satisfaction.
Natalie was most helpful! She was extremely gracious. She went above and beyond to assist me. I will definitely stay here again.
May 2026
I visit the hotel a lot due to work and I absolutely love this place. From wonderful friendly employees, to the clean environment and the cozy soft bed. Its always a pleasure to come to this hotel
May 2026
great and friendly service but the hotel is awful, but they are in the mix of a remodel which is desperately need.Once remodeled I hope they move the pets to pet only rooms.Hampton has started give pet owners the preferred rooms which has sent me to Marriott hotels
