-
February 2024 by Gabriel Hall
The wait was horrible. DO NOT go on a. Weekend. They seemed uneducated when it comes to explaining the bill, and leave things out about the bill when selling a newer product. They charge 80$ month just for services. Which is insane when you consider how many companies don't charge over 50$
-
February 2024 by Ana Pizano
I was trying to purchase a phone and needed an interpreter. I’ve been a Verizon customer for almost 20 years! Zach told me he could not talk to the interpreter over the phone and myself because it was too much work. He was rude and not customer service friendly. Definitely will not be shopping here again.
-
February 2024 by Wayne Snow
I’ve gone in here several times. Always clean, the staff are incredibly professional and actually very helpful. Shout out to one professional Edi. She helped me upgrade our plan with new phones and made the process a very easy and enjoyable experience. Thanks for being awesome!
-
February 2024 by Ricci Baird
I broke the glass on my phone so i needed a new phone and im 1000 miles from home. First trip in this store was 10 days prior to the new Samsung was released. I was told that ALL Samsung phones were sold out or had been retrieved by Samsung. Really???? Ok. So I go back 2 days after the release and it takes the salesman 30 minutes to figure out that they only have the last model and the new release. Then refuses to activate the new phone because it may take too long. Again, Really???? Isn't that your job? Why in the heck do people need to go to a store and pay marked up prices for things and have to do everything ourselves anyway!!!! Then just to top off my experience, the salesman deactivates my old phone before I get the new phone activated and poof, now I have no dang phone. Then I get to spend 45 minutes on the phone with someone in the Philippines just to get my old phone reactivated. Now I get to drive 30 minutes back to the store when they finally open at 11am so they can activate the new phone. I have been with Verizon since there were just beepers. I will be leaving Verizon as soon as this phone is paid for. I'm done.
-
December 2023 by Dee Parker
Very helpful when you have to change your card that pays your phone bill with auto pay
-
October 2023 by Devin Setiawan
Avery was very helpful and resourceful! He helped me get the best deal for what I need and saved me money!
-
October 2023 by katelin miller
Absolutely terrible location, staff is very unfriendly, accused my elderly mother in law of “yelling” at them even though they were told she has hearing issues. Won’t be back.
-
September 2023 by Camm Gee
Austin is awesome!Stopped in with my mother just to see about an old iphone i had laying in a box and was planning to throw out. Took it in to verizon and i was assured that damage does not effect the return value, after about 20 minutes Austin gave me a trade in value at 800$! Mind you this was a cracked old iphone 12 i was going to throw away...After another 20 minutes Austin helped me and my mother out with nearly 5 different discounts we had lined up.Over all 5 star experience!Oh i also was coming from AT&T...:)They converted me with this visit!Great job Austin!.
-
September 2023 by Amy C.
Self checkout is only option ! Employees only help when u turn around and make eye contact like u are their mother. Wish I had walked out several times.
-
July 2023 by Oscar Goldfield
Very helpful. I needed to change plans and the manager broke it down for me. She helped me find the best deal for our family. This store has always been so helpful.They also have a nice military discount, along with several other job related discounts.
-
July 2023 by melanie Sullivan
Very helpful and set me up with my new service and explained everything so I could understand what exactly I was paying for
-
July 2023 by Holly Colella
There almost 2 hours. While WITH the assistant manager I was told to call customer service. Wtheck?????I went into the store because last week I probably spent 10 to 15 hours on the phone with customer service to no avail. All my problems did not get solved and I will be looking into another service provider after having Verizon for over 17 years.
-
March 2023 by David Calderon
Had an amazing experience with Edilene at the Cartersville location she was very nice and help me with upgrading my phone also gave me multiple choices to choose from as far as payment goes, she also upgraded my plan which I’m very happy with love my new phone and was very pleased with her customer service.
-
December 2022 by Brent Williams
Love the customer service Shelby is the best and is very honest and knowledgeable about products, if she doesn't know the answer she will find it.
-
November 2022 by Timothy Berube
Had problems with my phone they took the time to call tech support for me and fix the problem
