Verizon store in Cartersville provides a convenient and professional service experience for customers. The store is always clean, and the staff are known for being helpful and friendly. Customers have praised specific employees, especially one named Austin, who is described as “awesome.” He helped a customer trade in an old, damaged iPhone and secured a trade-in value of $800, despite the phone being cracked. Austin also assisted with multiple discounts, making the overall experience very positive. Customers have appreciated the store’s ability to convert previous providers, like AT&T, and have noted that their visits resulted in great deals and satisfaction. The store staff are also helpful in explaining plans and finding the best options for individual needs. They assist with upgrading phones, changing plans, and understanding costs. The store offers various discounts, including military and job-related discounts, which customers find valuable. Customers can visit the store for in-person assistance or schedule appointments online, with options for pickup, same-day delivery, or express lockers. The overall impression is that Verizon in Cartersville provides friendly, helpful, and professional service, making it a reliable choice for mobile, internet, and business needs.
Great customer service. Mr. Pixel was very helpful ☺️
November 2025
My elderly aunt's phone dies while she was visiting me and we had to go in and get her a new one. Tempest was the name of the sweet employee who helped. She was so kind to my aunt and helped her stay in her budget and took the time to get her phone set up. She was so helpful and nice it just made my aunt's day!
October 2025
Jesse was very helpful with getting my internet issues dealt with.
