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June 2024 by Tonza Collins
Chase assisted me with verifying my business account and routing numbers. He was very professional and incredibly patient with getting me the information I needed.
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May 2024 by Jo Reiser Gladney
My husband and I cringe when we have to access our safe deposit box due to one banker, Leonora. She is the most unfriendly person we have encountered in our lives. She is condescending and downright rude. Today we went to the bank, and to our pleasant surprise, we were greeted by a smiling banker who was more than happy to assist us. I wish I got her name. Leonora needs to find a profession that does not involve any interactions with people. If it weren’t for our pleasant visit today, I would have gave one star instead of two.
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May 2024 by Juan Hernandez
Good service,nice attention
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April 2024 by Robin Layton
my father passed away so we made an appointment at this bank that had bought their local bank. I went with my mother to Wells Fargo to have his name removed from the accounts and she was having some issues and wanted my name on her accounts. we saw a representative whose name I will withhold. He got the death certificate and did paperwork. I never saw him again there and dealt with the bank a lot by phone. And with representatives in my town. Mom remembered a safety deposit box but not which bank and all the locals had been bought by out of town big banks so we went to every bank in town asking about it. We never found it. Mom had Alzheimer’s. she passed during the pandemic. Then after all the issues had been handled and i was back in my home state (I moved Mom here) Wells Fargo suddenly finds another account…the missing safety deposit box. But now it would cost lawyers fees, drilling out a lock, travel hotel etc to resolve. Mom told them to put me on ALL her accounts. the representative was incompetent and or shady.
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February 2024 by Cole F
2.5 stars LOL shoulda read these before opening an account. Staff is ridiculously slow I’ve never seen a bank operate this slowly. Close your accounts here go to regions
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February 2024 by Colton Ford
2.5 stars LOL shoulda read these before opening an account. Staff is ridiculously slow I’ve never seen a bank operate this slowly. Close your accounts here go to regions
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January 2024 by Weyland Billingsley
Can't get any business done without an appointment. Besides the tellers, they only have two or three bankers working. If people are waiting, they have no way to know who's been there longest and don't seem to care
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January 2024 by Jackson Norton
Personally speaking, I have never had anything come up that wasn't readily fixed in an extremely timely manner. Maybe twice, if ever, have I had any situations and they were resolved quickly, professionally and courteously. I've heard the horror stories that were posted online and I addressed them with the staff. They understand that as long as we don't have any major issues I will keep my accounts with them. It appears that their staff is fighting back against all the bad press and is putting their absolute best foot forward. I can't help but recognize their efforts and will continue to do business with them.
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November 2023 by Shannon S
The branch manager, Leonora, was extremely helpful to me. So nice to have a bank looking out after their customers.
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August 2023 by Jeremy Lee
If you want to be in a bad mood, try calling the automated phone number they provide. Speaking to a banker is impossible and your better off just driving there and wasting the gas instead of wasting your time.
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July 2023 by Jeremy May
If you want to be in a bad mood, try calling the automated phone number they provide. Speaking to a banker is impossible and your better off just driving there and wasting the gas instead of wasting your time.
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July 2023 by Ruth Payne
They are always courteous and have an excellent customer service
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July 2023 by Perfect Season
Painful customer service
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July 2023 by Cadence Concepts
Entirely too difficult to just open an account
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July 2023 by Mark Bailey
Terrible service
