The Benz Store is a specialist service for Mercedes Benz vehicles, particularly vintage, classic, and early model cars that are out of warranty. Reviewers consistently describe the mechanics as amazing, knowledgeable, and expert, noting they are the best option and can find old or specialty parts that dealerships cannot. The service and work performed are rated as good and exemplary. However, experiences with customer service are mixed. While specific staff members are highlighted as very helpful, going above and beyond, and providing god-sent, exemplary service, other aspects are criticized. Multiple reviews state it is very hard to get a hold of anyone on the phone for setting up service or follow-up. One account describes a condescending attitude and unpleasant interaction with a staff member at the desk, which contrasted sharply with the excellent service provided by the mechanic. The overall sentiment is that if you can get your car to them, you are in good hands for expert care, but communication and some front desk interactions can be challenging.
Great customer service! First time visiting and was able to get everything I needed.
June 2024
Store owner Winfred was very helpful in helping me find the auto part I was looking for. Really went above and beyond to help my husband and I. Highly recommended.
November 2023
I Love the Benz Store. They offer many OEM parts and services at a very reasonable price.
