Global Collision Center has received positive feedback for its quality of service and customer care. Many reviewers express gratitude for the team's work, highlighting that their vehicles look brand new after repairs. The staff, particularly Sean and Paula, are praised for their excellent customer service, transparency, and communication throughout the repair process. Customers appreciate that estimates are provided without charge, and some have noted the extra care taken, such as buffing out scratches without additional costs. Although there were some initial delays in service, with one customer experiencing a longer repair time than expected, the new management has taken steps to improve customer satisfaction. Sean has been recognized for his willingness to address concerns and provide honest advice about repairs. Overall, customers highly recommend Global Collision Center for anyone needing collision repairs, particularly for BMW and Mini vehicles, due to the quality of work and dedication to customer service.
I'm really thankful for the work the team did (but specially Paula), it was a very complex repair and my car looks like new. Thank you for the great work, and service.
June 2024
My experience in having my X5 repaired was excellent . The work was well done and communication between myself and Sean the shop’s capable general manager during the repair period was very good . My calls for updates were returned on a timely basis and the car was returned when promised
March 2024
The Global Collision Center team made the process simple and were so professional throughout the process of fixing our car after it was rear ended. Sean Eason and Paula Holmes-Solomon took great care of us and made sure we understood all the repairs that took place on our car.
