Pritchett Tire & Alignment is a trusted local business known for honest and competent service. Customers appreciate the shop’s straightforward recommendations and dedication to customer care, often highlighting their trust in the staff’s advice over profit. The team is recognized for making a stressful day better by working hard to resolve issues quickly and efficiently, ensuring customers feel valued and supported. The shop offers tire sales, alignments, and repairs, with many customers returning for multiple sets of tires or trusted services. Despite some old-fashioned practices and a sometimes abrasive manner, the quality of work remains strong. Customers have praised their experience at the Cleveland location, describing the staff as honest and highly recommended, especially for tire and alignment services. However, some reviews mention concerns about wait times, especially for tire rotations. Customers report long waits, sometimes up to two hours, due to scheduling practices that prioritize maximum throughput over customer convenience. Efforts to improve wait times, such as a recent reduction from two hours to 45 minutes, are noted, with some customers hoping for better scheduling to enhance the overall experience. While most reviews are positive, a few mention miscommunications, such as forgetting to grease parts or initial misunderstandings, but these are often followed by positive resolutions. Overall, Pritchett Tire & Alignment is seen as a reliable, honest business that prioritizes customer satisfaction and quality work, making it a preferred choice for tire and alignment needs in the area.
Great service and prices! Mark went out of his way to take care of my new van!
August 2025
I drive all the way from Flowery Branch to get my tires and alignment done. They are old fashioned and are a little abrasive but they do great work and a shop you can trust. I’d say 4.5 stars.
July 2025
Very honest and competent. Great recommendations In tires. Bought sets of tires for both my vehicles. HIGHLY recommend!!!! Oh -- this is the Cleveland location I'm talking about as that's the one I've gone to
