Pritchett Tire & Alignment is an old-fashioned shop you can trust, known for being very honest and competent. Customers drive from out of town for their tires and alignment, citing that they do great work. The business is praised for fair prices and great recommendations on tires, with many customers purchasing multiple sets for their vehicles. Reviews highlight that the crew cares about customers more than profit, advising on what is necessary rather than the most expensive option, and working to get customers back on the road quickly. However, some feedback notes that the service can feel a little abrasive. A significant concern for some is the wait time for services like tire rotations, which are included with tire purchases. Customers report being quoted wait times of up to two hours, leading to multiple visit attempts, though the actual job sometimes completes much faster. This process is seen as disregarding customer time, with suggestions for better scheduling to improve satisfaction. While mistakes are acknowledged, some have experienced issues with service follow-through and attitude. Overall, many customers are happy with the service and highly recommend the shop, particularly for its honesty and quality work, but note there is room for improvement in customer service and time management.
Great service and prices! Mark went out of his way to take care of my new van!
August 2025
I drive all the way from Flowery Branch to get my tires and alignment done. They are old fashioned and are a little abrasive but they do great work and a shop you can trust. I’d say 4.5 stars.
July 2025
Very honest and competent. Great recommendations In tires. Bought sets of tires for both my vehicles. HIGHLY recommend!!!! Oh -- this is the Cleveland location I'm talking about as that's the one I've gone to
