Sonesta Essential Columbus is a hotel noted for its very friendly, helpful, and courteous staff who are always willing to assist guests. The property is consistently described as very clean, not just in the rooms but also in the lobby, breakfast area, and parking lot. Rooms are often quiet, spacious, and comfortable with comfy beds. Guests appreciate the good breakfast options, described as exceptional with a huge variety, and cookies on arrival. The location is convenient, close to the army base and with lots of restaurants and places within walking distance. The environment is considered safe, with a 24/7 front desk that pays attention to who enters. Amenities include a mini fitness center, two outdoor patios, and a pool, though it was temporarily closed during one stay. Some maintenance issues are noted, specifically occasional problems with hot water in showers and, in one instance, a moldy shower with faulty doors. The television service could also be better. Despite these drawbacks, many guests had a great overall experience, find the place inviting, and would recommend it or stay again, suggesting it is a great place for an overnight stay.
Property Amenities: 24-hour front desk, Elevator/lift, Express check-out, Free breakfast, Fitness facilities, ATM/banking, Safe-deposit box at front desk, Gift shops or newsstand, Porter/bellhop, Business center, Dry cleaning/laundry service
