CarMax in Columbus, GA offers a wide selection of used cars, trucks, and SUVs, making it easy for customers to find exactly what they need. The car buying and selling process is described as easy and streamlined, with no haggling or pressure. Customers appreciate the upfront and transparent approach, as well as the helpful staff, such as Derrick, who provide guidance and honest opinions. However, some customers have had mixed experiences. While the local office is praised for its great service, the phone associates were reported to be aggressive. Additionally, one customer faced a flat tire issue shortly after purchasing a car, and the sales team was unable to assist with changing the spare tire, leading to the need to call a tow service. It's also important to note that customers with less than perfect credit may not get the best deal, as they can be financed through companies like "Exeter" with high interest rates, significantly increasing the overall cost of the vehicle. Overall, CarMax in Columbus, GA offers a convenient and streamlined car buying and selling experience, with a wide selection of vehicles and generally helpful staff, though some customers have had minor issues with the process.
Purchased many cars over the years at different carmax locations. This one was my first experience in Columbus, GA. Can be better. Clean. Selling process as expected, topnotch. The actual product was not what I've come to expect of Carmax's quality.
February 2025
CarMax was so easy to work with! I always try to do as much pre work as possible before going into the dealership. I will say the phone associates were very aggressive bit they were not at my local office .. so locally they are great!
January 2025
Carmax - Columbus, GA. Made my car buying process easy. Everything regarding the process was streamlined and upfront, with no pressure. If you're in the market for a (new to you) vehicle, be sure to see Derrick at Carmax.
