PetSmart is a large pet supply and services retailer that offers over 10,000 products for a variety of pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs and hamsters. Customers can shop online and pick up their orders at local stores within two hours. Many store locations provide additional services such as dog training, grooming, pet boarding, and PetSmart Doggie Day Camp, with adoption options also available. The store is generally praised for its wide selection of products, cleanliness, and helpful staff. Customer service is mostly friendly and professional, with staff members often being warm and ready to assist. Some reviews mention positive experiences with training classes, especially with trainers like Jeffrey, who is recommended for affordable and fun dog training. Customers appreciate the understanding and support from staff during unexpected situations, and some leave with more knowledge than they initially sought. Overall, PetSmart is seen as a great place to find pet supplies and services for all types of pets.