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February 2024 by lidloveslyrics
Easy and convenient, good customer service..
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February 2024 by Cynthia Lewis
The truck was nice and clean and just the size I needed to get the job done.
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February 2024 by TL Mobile
Each person I interacted with was equally professional. They were quick yet thorough. Everyone was knowledgeable and courteous. I would definitely recommend this locale.
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February 2024 by Santiago Sabino
The U-haul staff at the Box Road Location is always helpful and courteous.
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November 2023 by Brendan Leonard
Waited over 20 minutes to get a quote for two separate rentals. A young man with zero customer service skills and a bad attitude was mumbling under his breath. He took multiple phone calls while he was “helping me”. Needless to say I walked out and told him I was no longer interested. He proceeded to say “damn it’s like that?” I’ll take my business elsewhere.
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August 2023 by Maleah Drakeford
Don't like checking out my transaction outside it's too hot. Renting the cargo van is kind of a rip off for the price.
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February 2023 by Arbour Guthrie
Rented a 15’ truck from this location. Easy to book online. Getting and returning the truck was easy during business hours. Truck worked just fine and staff was nice
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October 2022 by Austin Moehring
My unit was infested in some of the most piosonous black mold you can ever imagine. This strain of black mold reproduced fast and it easily thrived too. It will ruin everything. You have to seal your boxes tightly in Tyvek (house wrap. If not it will easily take root through plastic bags, cardboard, etc. If one tiny little spore lands on a piece of raw cardboard, that's a wrap It is very bad for your health.
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October 2022 by Theresa Turpin
I’ve been with Uhaul business for many years ago and presented renting now againbest place to rent from very good services.
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September 2022 by A O
Ryan with the only one working the desk and was great! Maurice assisted us with our trailer. A+ customer service!
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July 2022 by Ethel Dunbar
U-Haul service was good, as soon as I got to my storage I saw roaches coming out of the unit next door. This was a inside storage.
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June 2022 by Zhg Payso
The uhaul services as an whole has the worst customer service all together I wouldn’t recommend anyone go here if you don’t have to. They take your money off your card and make you wait
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March 2022 by Antonne Burgess
Awful customer service, they started checking me out then abruptly left to help another customer with no explanation. At least 5 employees working with no one at register. Line steadily backing up.
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December 2021 by Kenny Wilson
I stopped using them because of bad experiences and horrible service years ago and it looks like it hasn't changed. Different rules for different vehicles that aren't stated online for 8' truck or 9' van rentals needing a credit card versus a debit card just about everyone has with a major bank. Wasted trip just to be told we can't rent one. Now, I'm completely done with anything related to uhaul.
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February 2021 by Scott Peckham
Individual results will vary like any other product or service, but I've had nothing but positive experiences with this U-haul location. I've used them 6x over the last few years and have always had a great truck, never been overcharged, never had unneeded super long waits, and the staff is always direct and polite. Now, they have automated tools for the phone that allow you to make reservations ahead of time, and do everything that used to be on paper on your smartphone. It streamlines the process for pick-up and turn-in saving time and headache. 5 stars every time, and I would definitely recommend them.
