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January 2024 by Elizabeth Thurman
Having trouble paying my bill
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January 2024 by Samantha Sexton
Came in for a sim card. They charged me for swapping my phone over which I didn't need. I tried to explain to the lady that was working she wanted to tell me I couldn't do that, which I knew I could cause I had service with them since 2015. I know what I'm talking about. Should have just went to the store in Toccoa Ga they have a little more since. So got charged for something I could have done for free. Plus to top it all off she didn't do it correctly having to sit so she can call customer service. ?☹️ sit in their for over an hour.
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November 2023 by rose nighthawk
Went for upgrade. Free phones for new customers but ones that have been with them for 5 years have to pay for a phone.
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August 2023 by Ellie King
I've been Metro's all around Athens and this one in Banks Crossing is BY FAR the most helpful!! The employees were kind and helped me understand and answered EVERY question I had. No doubt I'll be returning for all our Metro needs. Thank you again for being so awesome!!
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August 2023 by Christopher Talisman
Fantastic customer service!
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August 2023 by Darwin Mullin
Great people
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July 2023 by Dominique J
This store is amazing. I had an emergency with my phone (my fault - I smashed it in my car door) and rushed in to the store to see what could be done. They were super nice and helpful and got me set up again in no time. My phone was destroyed so there was no saving it, but they made everything as easy as possible. They also explained all the deals TMobile had running and *didn't* pressure me to make a choice or make extra purchases. Overall, a terrible experience (destroying my phone) turned into a very pleasant one. As long as I have T-Mobile, this is the location I will be visiting. Thank You!!!!!
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March 2023 by Danielle Jackson
Jeremy, you are amazing! Thank you so much for going above and beyond to resolve my issue. You are so kind and really empathetic to my needs. The world needs more of you!
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March 2023 by Ellie Bradshaw
I've been Metro's all around Athens and this one in Banks Crossing is BY FAR the most helpful!! The employees were kind and helped me understand and answered EVERY question I had. No doubt I'll be returning for all our Metro needs. Thank you again for being so awesome!!
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February 2023 by Vinnie Fusco
Very knowledgeable gentleman working at the Commerce location.He answered all our questions and really knew his products.
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June 2022 by Bobby Wood
Customer service is top notch. The owner and his employee Kelly will go above and beyond.
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May 2022 by Andrea Nichole
I drove 30 mins to this specific store to switch a number to a different phone. Google said the store was open. I get here and the store is closed DUE TO STAFF SHORTAGE. it was confirmed 4 days ago that the hours were open til 5 on Sundays. THIS IS A SERIOUS PROBLEM. Businessess like this need to communicate with Google on a basis of early closing. On top of that....in all of commerce...this is the only store. I can't believe I wasted all this time.
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May 2022 by george hornbuckle
If you're interested in buying a phone or service, I suggest shopping at the metro store in Commerce. Their prices are fair and after sale service is excellent.
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March 2022 by Pamela
Great store. The gentleman who works there went above and beyond customer service. Replaced broken screen protector at no charge.
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March 2022 by Jordan Slimbi
Couldn’t even pay my phone bill cause they closed how convenient…. They are not supposed to be closed for another 30 mins
