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October 2023 by Marlon A Byrd Sr
After invite by Snapping Shoals & Morgan Gas emc too Newton co. Horse park, holding failed attempt to cash my receipt my mystery shopper check, Chase Bank service was slow, confused what type account to open, giving business account teller personal info, she was slightly overwhelmed, but I remained calm during wait period, explaining that Chase Bank check needs approval by Chase Bank and giving like teller was office appropriate and shared her concern of reason to use Chase Bank as a depositor, her splaglish or mex embrace made me curious on how to handle transgressive fellow ism, was variant try to propose a business followup, talking I waiting area with Chase Bank customers had creditor resources locally, seeking a transport or remote business since, her lingual had my falling pay cut a shambles too, perhaps mixed jealousy of kind in branch was unspeakable used previously too lose monies, back and forth to recap deposit.
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July 2023 by Anna Belll
People working in this branch do not answer phone calls, and do not have good knowledge about work they do.
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September 2022 by Blu Serean
Lawsuit in the making with all the lights out around the ATM. Pitch dark at night. Nuts!
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July 2022 by Yolonda Johnson
The drive up ATM machine has been down at least five weeks. There is a perpetual white, hand written sign on the machine declaring it is Out of Order. This is Chase Bank. There is no reason this issue should be lingering this long and when I went in to ask the personal banker about it, he gaslights and acts like it just went down. Stop allowing disfunctional equipment to linger this long in a predominantly Black community. This needs to be fixed!
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July 2022 by Alexis Alexander
The staff here are incredibly helpful and kind, and were able to quickly help with my issue.
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June 2022 by rhobie lewis
The customer service is superb, but the ATM at this location has been broken for at least 6 months. That is ridiculous. The area that oversees this issue is doing a POOR job. This is a huge inconvenience for your community of customers. Where are we on your priority list??? When the the employees are asked, about an estimated repair date, absolutely no one can give an answer!A VERY DISSATISFIED CUSTOMER
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June 2022 by Charmain Morrison
The ATM machine was down through the drive through this weekend and there was a line up to go inside to use one.
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April 2022 by Darius Freeman
I came to open a business account with a rep. This rep did not ask much about my company nor our current or future goals. The rep tried to sign me up on the lowest business account offered without even knowing our current income or future projections. If the rep would have tried to gain some discovery about our company maybe it would have been a more productive meeting. The rep wasn't even knowledgeable about each account nor what they entail individually. If the rep at least knew how to guide the client, maybe this location wouldn't have an average 2 star rating.
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March 2022 by John M.
I have been a longtime customer of Chase. Originally I was with Washington Mutual and when Chase bought them, I stayed with Chase and have been extremely satisfied. I travel a lot for work and have visited many locations and have never had an issue with any of the locations. I'm fact, quite the opposite. I have always had a superior experience at their locations. This particular Chase was no different. Very good service. I would definitely recommend this Chase or any of the Chase locations. I will give it five stars.
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March 2022 by Lonniecia Thurmon
The ATMs at this location are always down and for people that work during the day it is a huge inconvenience. One or twice I can understand but this is an ongoing thing. I bank there often and 6 times out of the 10 time Ive gone the ATM has been down. FIX IT!!! There is not another Chase location near Conyers that I know of.
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March 2022 by Amber Jacobs
Bank was nearly empty and instead of helping me open up an account, the rep tells me I need to make an appointment. NO ONE WAS IN LINE! Taking my business somewhere else.
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January 2022 by Kyle Cody
I have been calling for two days straight, many times, with no one answering. I would like to see better staff training. Answering phone calls is a part of the job. I wonder how much time the tellers spend on their cell phones.
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October 2021 by Antonio Mitchell
EVERY TIME I COME HERE to use the atm, it’s down. That is substandard. Why. Please give a good answer.
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October 2021 by J MacK
ATMs always broke.
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September 2021 by dhiral 18
WORST CUSTOMER SERVICE EVER NO ONE HERE WANST TO WORK.
