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February 2024 by Mirage Sanders
NEW CUSTOMERS BEWAREThe young girl at front desk will up charge you without fully explaining what your paying for!Do not yet them add their overpriced screen protectors or cases to your new phone purchase, My family and I were told this addition was free and that was a complete lie. She made it seem like its a part of your purchase but it is NOT...When I nicely asked her about it, she had a crazy rude attitude. And completely lied about informing us of this. I have been a cricket customer for years and this is the worst interaction with an employee I've ever had.
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October 2023 by Kimberly Briney
Alex is truly amazing, I went in with a problem with my phone and bill she got everything straightened out. Great customer service, very knowledgeable thanks so much for all of your help.
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September 2023 by T Williams
Great customer Svc - Itzel helped me setup my new phone & saved me $$$Thanks guys!
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August 2023 by Roshawn Martin
Alex was great. She got me set up quickly and was very helpful in starting a new phone line. 10/10
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August 2023 by BEVERLY WATSON
Alex was very patience..as a senior citizen that meant a lot..was having issues with new phone .hope to be able to keep my phone..
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August 2023 by Gau Gau
The customer service from Alex & Avery is EXCEPTIONAL. They really have the best attitude and really have a gift for customer service.
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August 2023 by Lala G
Alex and Itzel are AMAZING!! So helpful and provided AWESOME customer service. Definitely recommend.
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August 2023 by Deb Bryan
Alex was wonderful. In fact I even drove 50 miles just to come back to see here.
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July 2023 by Randy Pursell
Avery and Alex where amazing. With no answers from our home state cricket store. They were very welcoming us to help with a phone issue. Even though I got lost twice, they never seemed to get annoyed when I called twice for directions. I am very thankful to both of them for all their help. I would highly recommend and encourage anyone to go there. We passed up on two closer cricket stores because when we called they sounded very respectful and after the experience we had I can first hand say that not only were they respectful but they also we very professional. Thanks again Alex and Avery to help calm my wife and help with issues with her phone.
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July 2023 by Sierra Watts
We weren't exactly told everything up front about pricing and quality of our phones
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February 2023 by Quisha Denise Patterson
When It Comes To Customer Service The Supervisor Ms.MAE Definitely Has The Best! I Came By To Set Up New Service For My Son , The Store Was Packed With Atleast 5 People Ahead Of Me. I Waited And When I Tell You She Was Multitasking She Took Care All Of Us And Treated Each Customer With The Best Service. I Left This Review To MakeSure She Received The Public Recognition That She Deserves.
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December 2022 by Teyanah Johnson
Love the service I got yesterday from Ms.Ginna I got 3 phones and was so undecided on what I won’t and she was so helpful loved her energy thank u…
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December 2022 by Jennie Jackson
Excellent experience With AJ. WILL BE BACK AND SEND PLENTY OF CUSTOMERS TO THIS LOCATION.
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November 2022 by Nancy Tran
My dad went to buy my mom an iphone 13 a week or so ago since her previous one was getting really old. This is the SECOND time they put an extra monthly add-on (the insurance) without my dad's consent. The first time was when he purchased my brother's iphone from the same location and I had to correct it at the store the next day where I spoke with the store manager (Keke or Coco, who knows if she's still there). They prey on customers whose first language is not English to help boost their store numbers and to gain commission off of them. Selfish.
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October 2022 by Wendy fulbright
Aj was very cooperative with my last minute bill paying experience.She's the best
