Billy Howell Ford is a family-owned Ford dealership in Cumming, Georgia that has been serving the community for over 40 years. The dealership offers a wide selection of new Ford vehicles and provides excellent auto service and repair. Customers praise the friendly and knowledgeable staff, including sales associate Joe Nguyen who took the time to understand one customer's needs when purchasing a new Ford Explorer. The service department, led by the "awesome" Susan, works hard to accommodate customers despite being very busy at times. One long-time customer has been bringing their Ford trucks to Billy Howell Ford for years due to the consistently good service. Another customer had a positive experience working with the sales manager, Randy, who provided a great deal on a Bronco Sport Badlands and went the extra mile to transfer the vehicle from another dealer. The assistant service manager, Robert Palo, also received high marks for his willingness to help with an issue on a customer's F-250. Overall, Billy Howell Ford is praised for its friendly staff, wide selection, and quality service that keeps customers coming back.
Joe Nguyen & the Howell team were sincere and transparent throughout our buying process. If you are looking for a group that treats you like a true customer, this is the place.
November 2025
Susan in the service department is awesome. She goes above and beyond to take care of my personal and commercial vehicles. Granted the service department is crazy busy and sometimes difficult to get appointments. She makes it work for us.
November 2025
I've been taking my 2016 Super Duty here since I bought it new. Before that, I took in my 2008 F-150 for 8 years. Always good service that keeps me going back.
