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September 2023 by Ruby J.
I will give a zeroIf I can . They have been renewing my membership without informing for 2 years . I was never informed that I was in a auto renewal . Called the customer service anc they refused to help . They told me to dispute allThe charges with the credit card company . This is crazy because the credit card company cannot dispute a charge for previous years . This is extremely unethical and is the biggest dc . I wonder how they get away with this kind of daylight robbery
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August 2023 by Jchestnut C.
This store should be closed!!!! the service is the worst!!! Really shitty and cowardly managers, please think before you shop at this store. This place is not for anyone who has a business!!!!! The person who shops there really must be a simple minded person to accommodate all of the deceit and lies told. The managers must have been hired from a highway reststop, my grandchild has bigger 'bolas' than either of them. This is store is not the place to shop, have utilized many of Bjs in different states, but this store in Eastpoint Ga. on research dr is THE WORSE!! Just BEWARE!!!!
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July 2023 by Mark Zabilla
I was in a real stressful bind and brought my vehicle in. Nathan B. was incredibly professional and really saved the day. Excellent customer service, I will definitely be back for all my tire needs.
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September 2022 by Lorelei W.
The assistant manager Amanda is the best. I had been looking at an item fir a day or two .when I finally went to purchase it they had sold the last one. I asked Amanda if any othe store had the item . She looked it up and found a store. She said she'd have them ship it to her store. 3 weeks later no item. She offered to go pick up the item . Which I am sure is not in her job description. She did and apologized for it taking so long. I was just glad to finally get it. This is the best customer service I've seen in a long time. Amanda is an asset to your company and I pray she continues to offer great customer service . Thanks a million
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January 2022 by Jackie S.
I ordered food for Easter dinner from BJs in Cumming Ga 2 weeks before Easter since we have been in quarantine due to the Covid 19 virus spending over $100 and when I went to cook it the $23.00 Spiral ham it was bad I contacted Bjs who said because I used insta cart they could not refund me the money back even though I had the package tag and proof on my phone that I ordered it from them and pictures of the bad ham because it was purchased by someone from Instacart. I contacted Instacart and they said because the 7 day time frame passed they could not refund me either! So in a time of a pandemic where people are loosing jobs and trying to feed their family these 2 huge companies would not stand behind the products they sell and service they provide and help their customers with a refund for obviously bad food, I will not use the Instacart service ever again and I will no longer shop at BJs or renew my Membership! Shame on you Both ... Consumers Beware
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December 2021 by Al Hoys
Great price but bad attention and no so good work.
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December 2021 by Mickey B.
Just signed up for a membership about a month ago and already trying to figure out if I should cancel it. The produce is very expensive and terrible quality, it goes moldy or wilted in about 3 days or you get it home and it's time to be thrown away. I drive to Sam's for produce and other products that are cheaper. Also, don't bother asking for help, no one knows where anything is and no one has the basic common sense to ask another employee. If you can't find it, just go somewhere else. On the plus side, the gasoline is super cheap compared to other gas stations. They also have coupons, but prices are still high.
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July 2021 by Lisa B.
Ratchet customer service take over two weeks for me to get a tire. never have adequate amount of workers, working in the tire area if you call they going to reroute your call for a good 15-30 minutes or pick up the phone and just lay it down and do not say anything. speaking to management doesn't help as well .save your money your energy and your time and go to Costco.
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April 2021 by Wanda B.
Well I'm not at all impressed. Glad I didn't cancel my Sam's membership. Had a 2:30 appt for a new set of tires. Tires, already bought and paid for last week. Well its 4:30 and one tire is on and it's the only vehicle in the bay. Oh...the technician had to take a dinner break leaving my vehicle on the rack all alone. No other worker around. He couldn't get one of the lug nuts off so he called my husband on his cell phone inside the store asking for help? My husband had to go out in the bay and get the lug nut off for him, ROFLOL, ARE YOU FRIGGING KIDDING ME???? I am so done with BJ's. No wonder the store is a ghost town. Going back to Sam's.
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April 2021 by Cletus McBanjo
I love BJ's
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July 2020 by Stacie B.
Actually came here for my first time while doing an Instacart shop. It was a Saturday afternoon and I honestly dreaded going up to one of the big box stores with the insane people and crowds they always have. When I got there, though, it was like I had the entire store to myself! There were certainly other people in the store, but it hardly felt like it. While they don't have quite the insane collection Costco and Sam's do, they do have more than the average grocery store. Unlike Costco and Sam's, I was actually able to see the items they do have and shop without swarms of people moving me along and preventing me from actually looking at the products. It was AMAZING. I left and immediately joined simply because of the experience. I've had both Costco and Sam's club memberships and end up never using them because I don't want to go to the madhouse that they always are. Now, I have a membership at a club I'll actually be okay using without feeling extreme anxiety and claustrophobia. I also was able to find a membership deal for $25 through a FB ad (thanks for listening in to my conversations and tracking my location, Facebook) Worth every penny!
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June 2020 by AJ Animation
Never pick up the phone
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April 2020 by Robert Jordshaugen
I happened in here one day to check it out. BJ's treats their customers with utter contempt. Yuck. Costco is a million times better.
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November 2019 by Mike Pavlov
I recommend.
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August 2019 by Vicki D.
Love their products and so happy we found this place. They have all the name brand items that Sam's got rid of & decided to use their own "members mark" version. There are many things we want name brand or brand we've been using. If I want to pay for off brand stuff then we'd go to local store. The products at Bj's are worth the drive for us not to mention they can fill our propane tank too. Go check them out!#LetsGuide
