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November 2023 by IMAN ARDESTANI
They charged me a $160 device setup fee that wasn't disclosed and $15 more than the retail price for iPhones. They also presented a fake deal. I returned within an hour to clarify the charges for the unopened boxes and confirm details about a deal that Verizon customer service wasn't aware of. I've only been with Verizon for 2 hours, and I don't recommend indirect agents!
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November 2023 by Roger Briceno
After a trade-in, I had to spend over 4 hour with Verizon to correct my bill, I was told that my bill will be lower and increased $120.00 and then didn't received credit for my devices so I was getting billed $400-$500 every month for their mistake.Stay away!
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October 2023 by Joseph Stein
Absolutely fantastic service by Derrell Matiin!! Very professional, extremely knowledgeable and a joy to work with. Helped us to transfer a phone from another service onto our account, keeping the same number and recovering data from a broken phone. Derrell is the very best I’ve seen and he’s why I’m sure that Verizon tops all other competitors.
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October 2023 by JoAnn Neely
Absolutely outstanding service from Xavier Hamilton! Technical problems on transferring data from old phone to new one, which he so patiently pursued to a successful conclusion. Knowledgeable, professional, terrific follow through!
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July 2023 by Russ Martin
Wow what a great experience with LaKendall! We walked in skeptical and left as happy buyers of new phones AND watches! He was exceptionally knowledgeable and made us feel comfortable and confident. We would highly recommend anyone to this location and specifically to see him; you're in good hands.
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July 2023 by Stacy Crocker
Walked in with an iPhone issue. Was greeted immediately by Xavier. He checked the phone. Explained what he thought the issue was and possible solutions. The phone was fixed in just a few minutes. Great customer experience!
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July 2023 by Morgan H
Derrell was extremely helpful in helping us choose the best plan! He was patient, friendly and walked us through all our options. Highly recommend him!
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June 2023 by Michael Lovette
Was charged a $40 device set up fee that was not disclosed. Went back to have them return the $40 charged that I did not agree to the device set up fee. Went back within within an hour of picking it up. They refused to take it back and tried to charge me $50 to return the watch that is unopened and never used. Only been with Verizon for less than a week but I’m leaving already.
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June 2023 by Ste La
I want to stay a review of an incredible employee of Verizon, whose name is Nathan Grant. He helped me and showed professionalism and humanity, helped me become a Verizon customer. Unfortunately, such valuable employees are very rare. I am happy to meet Nathan. I hope management encourages such employees. Thank you very much, dear Nathan.
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May 2023 by Jennifer Lewis
Ethan at the collection Verizon store is the best! He was our night in shining armour. He went above and beyond to rescue us from old to new phones. I will always use him now. Super nice guy!
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May 2023 by emily lewis
Today April 15th, Captain Ethan came to the rescue. My phone had no camera, no sound. I became desperate, called the super hero and here he came. He used his super powers to jump building to building, city to city to make sure my problem was fixed. He worked all the magic and I walked out with a Brand Spanking New phone. If you have any phone questions. problems, concerns. I can’t stress enough to give Super hero Ethan a ring. He really will save the day.
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May 2023 by Tristan Hall
Great experience at this location. JoAlyce stayed with us well after closing to make sure we were taken care of. Cannot recommend her and this store enough!
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March 2023 by Kaitlain sellers
The store is very well kept employees are mind full and intelligent very helpful as well but the main point of this review is Lakendall he is excellent salesman at a higher caliber thank you for the great work guys
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February 2023 by Michael Meatheringham
What can I say? Perfection with patience.Ps: If the reader of this post possesses emmense amounts of patience, perfection can be attained through perspective. If you expect a little turbulence from your experience, you can glide through this process.
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February 2023 by Lorraine Bythewood
I am extremely pleased with the service I received from Scott and Satta at this Verizon center. Both were competent, courteous and helpful to my concerns.It was comforting to speak with both gentlemen personally.