PNC Bank is dedicated to helping customers manage their finances through a variety of products, services, and digital solutions. Customers appreciate the bank's friendly and supportive staff, highlighting staff members such as Delane, Ricardo, Donna, and Becky for their caring, honest, and professional service. Many reviews mention how staff go above and beyond to assist with transactions, loan payments, and document notarizations, making complex tasks easier and more efficient. The bank's customer service is often praised for being outstanding, with staff understanding customer needs and handling situations smoothly. Customers also note that the branch is sometimes busy and located in areas with traffic, but overall, the staff’s helpful attitude makes a positive difference. Compared to other banks, PNC is seen as more approachable and easier to work with, especially for tasks like Medallion Certifications and wire transfers. While some customers wish for more locations, especially near Gainesville and Commerce, most agree that PNC provides a professional, friendly, and supportive banking experience.
Ricardo, Tashana and Sharonda were excellent and assisting me and resolving my needs. Additonally Kevin has helped me in the past and was courteous and recommended products to suit my need. They were all pleasant and professional and I would definitely recommend banking at this location.
December 2023
Mary Chatman helped us with a new debit card fiasco, she handled it on the spot, Thank You Mary!!
November 2022
Customer service is good. The location is sometimes clogged due to traffic around it. PNC needs more locations up towards Gainesville and Commerce.
