Truist is a bank that prioritizes excellent customer service and has received positive feedback from its clients. One customer shared their experience of switching from Chase Bank due to a refusal to provide a Medallion Signature for an estate document. At Truist, they were warmly welcomed by the Bank Manager, who efficiently assisted them with their request on the same day. This prompt and friendly service made the customer feel valued and excited about their decision to move their business to Truist. Additionally, Truist has staff members like Marilla James-Smikle, who has been praised for her intelligence, thoughtfulness, and hard work. She is recognized for her ability to solve complex problems and her attention to detail, making her an asset to the bank. Customers appreciate her supportive nature and her willingness to help, which fosters a welcoming environment. Another customer highlighted the dedication of the team at a different branch, noting how an employee named Jose helped them complete an important deposit just as the bank was closing. His quick action and the friendly demeanor of the staff left a strong impression. Overall, Truist is characterized by its commitment to customer care and a team that goes above and beyond to meet client needs.
The best people and they are very helpful. The folks that were across the street at BB&T have joined the staff here.
July 2021
I have tried for months to speak with someone beyond a teller. Horrible customer service. No one seems to care at the newly blended branch. 34 years, time to make a change.
January 2021
Suntrust the bank has been an entity that's been consistently defining themselves by a stream of non-customer-centric practices for years now, but the people at this branch are fine, and seem to generally take their jobs seriously - maybe a bit too seriously for millennial tastes
