FirstBank
BanksHours:
401 S Thornton Ave, Dalton GA 30720 Hours
About FirstBank
FirstBank has made a lot of positive changes that desperately needed to be addressed, and compared to most banks, it is better. The staff is always nice and helpful, regardless of the location. However, several issues need attention. A primary concern is the condition of their ATMs and the lack of ATMs. Customers report machines frequently out of service, with one noting the ATM close to their house is out of service half the time. Another had to go to another city because the local ATMs did not work. There is also a significant need for a 24/7 number for urgent issues, such as if a card is mistakenly turned off while traveling. Currently, there is no number to call outside of business hours, leaving customers unable to resolve urgent problems until the work week begins. This lack of urgent support has led some customers to move their money to other services. The bank is liked, but resolving the ATM issues and providing 24/7 contact would address critical customer needs.
Most Recent Reviews
May 2025
Debating closing my account as soon as I can get direct deposits moved after being told I can't buy boxes of coins because I don't have a business account seems they don't want small customers business
August 2024
The interaction was very pleasant. Staff is very polite and professional.
December 2023
The other now closed branch was more convenient for my family. Today neither of the Dalton ATM's worked and I had to go to another city. I really like using FirstBank but I wish there was a working ATM.
More Comments(9)
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- Dalton, Georgia