Truist is a bank that provides helpful and friendly customer service. Customers appreciate the staff for being kind, knowledgeable, and caring. Several tellers, including Gemma, are praised for their politeness, helpfulness, and making banking a positive experience, even during busy times or close to closing hours. The staff treats customers with respect, especially when opening new accounts or handling sensitive issues like fraud. Some customers mention that staff members go above and beyond, staying late to assist with account setup and ensuring everything is taken care of. Overall, Truist offers a welcoming environment with staff members who are personable and genuinely committed to helping customers, making banking a smooth and pleasant experience.
I have to apologize first I was definitely having a bad day and I was not receptive when I originally visited the branch. However I've been back multiple times about the same issue and I really appreciate the staff that assisted me. Specifically Ms. Olive and Ms. Carolina for their great customer service, knowledge and... read full comment
June 2024
Gemma was super helpful and polite. I came into the bank 6 mins before closing and Gemma helped me out with no problem. Amazing customer service!!!
May 2024
I come to this bank every week for deposits and such. Gemma is always kind, informative, and helpful. Even though she is one of the few tellers on staff, even when it’s busy, I’ve noticed she always offers the best service she can. Truly someone who is personable, genuinely cares, and has made banking at Truist a wonderful... read full comment
Specialties: Online Banking, Financial Planning, Checking Accounts, Business Checking Accounts, Business Loans, Business Credit Cards, Savings Accounts, Personal Loans, Home Equity Lines of Credit, Credit Cards, Mortgages
