Gerber Collision & Glass in Douglasville, located at 12231 Veterans Memorial Hwy, is a trusted auto body repair center that offers high-quality collision repair services for all makes and models. The shop provides free written estimates and stands behind their work with an industry-leading National Lifetime Guarantee for as long as the customer owns the vehicle. Customers frequently praise the staff for their kindness, professionalism, and excellent customer service. The manager, in particular, is noted for staying late to assist customers and handling situations with respect and humility. The team is described as courteous, transparent, and committed to timely repairs, often completing work sooner than expected. Many reviews highlight the staff’s dedication to making sure customers feel valued and cared for, with some mentioning special efforts like fixing issues promptly and even handling rental drop-offs. While some customers initially had concerns about specific repairs, such as paintwork, they appreciated the clear explanations provided by the staff, which helped build trust. Overall, Gerber Collision & Glass in Douglasville is highly recommended for its quality work, attentive service, and customer-focused approach. The establishment’s friendly and professional team consistently strives to deliver a positive experience, making it a reliable choice for collision repairs.
Had a minor accident a few weeks back and the responsible party's insurance had me take my truck to this Gerber location. The staff was friendly and easy to work with. Repair window given was about 2 weeks but I got my truck back in 9 days and the work was great. Overall great experience.
April 2025
The service we received at Gerber Collision & Glass was outstanding, above and beyond expectation. staff was friendly courteous. we were well informed on the progress made during the repair. I must give Josh two thumbs up his skills ! you guys are the greatest,keep up the work. Russell
January 2025
I really appreciated Stephen, the manager staying late for me and one of my coworkers. Stephen waited an hour and a half after closing for us. He was still polite, kind and respectful to us the whole time. In fact, he helped us unload one of our trucks. Thank you Stephen for the humble way you honor the Lord, with your... read full comment
