Self-Storage at U-Haul receives positive feedback for its helpful and friendly staff, offering good customer service and meeting customer needs effectively. Customers appreciate the patience and kindness shown over the years, especially towards long-term clients. However, the parking situation is a major drawback, as it blocks the path for truck drop-offs and makes parking difficult for access to storage units. Despite this issue, the staff, including team members like Debra and Brandy, are highly praised for their professionalism and support, making it a preferred choice for storage and truck rentals.
The people that work there are great and very helpful.
March 2026
My experience was amazing. Im greatful. My move from S. Houston, TX to Douglasville, GA was peaceful the customer service was professional. Thanks David in Houston location and thanks Samantha from Hwy 5 location in Douglasville as well as Chris for your help.
June 2025
Brandy is an excellent manager that markets Uhaul's Brand. Job well done Brandy!!!
