The UPS Store in Douglasville offers a wide range of services including expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing. It is a locally owned and operated location in The Arbor Walk Shopping Center. Reviews consistently highlight outstanding and friendly customer service, with specific praise for employees who are polite, enthusiastic, kind, and professional. They are described as helpful and creating a positive atmosphere even during busy times. Many customers note the great and wonderful service in spite of other challenges. The location has faced ongoing issues with a broken air conditioning system, making the store extremely hot for both customers and team members, especially during summer. This has persisted for weeks. There have also been occasional server or internet connectivity issues that can impede the speed of service. However, customers express hope that a new manager will correct these problems. Despite these environmental and technical challenges, the workers remain kind and helpful, assisting many customers while managing heavy items in difficult conditions.
You need more people like Vernon, He is always on point, professional and caring. You will always leave there, with a smile on your face, when he helps you.
July 2026
The system was down and Janice was very helpful and help me found my package. Great customer service !
June 2026
I went today print off my shipping label off and ship the lady help me counter was super nice I did not have enough money one my card to pay for it so let use what I had on my card and she paid rest for me I offered to pay her back and no their nice people thier world today
