The UPS Store in Douglasville offers a wide range of services including expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing. It is a locally owned and operated location in The Arbor Walk Shopping Center. Reviews consistently highlight outstanding and friendly customer service, with specific praise for employees who are polite, enthusiastic, kind, and professional. They are described as helpful and creating a positive atmosphere even during busy times. Many customers note the great and wonderful service in spite of other challenges. The location has faced ongoing issues with a broken air conditioning system, making the store extremely hot for both customers and team members, especially during summer. This has persisted for weeks. There have also been occasional server or internet connectivity issues that can impede the speed of service. However, customers express hope that a new manager will correct these problems. Despite these environmental and technical challenges, the workers remain kind and helpful, assisting many customers while managing heavy items in difficult conditions.
You need more people like Vernon, He is always on point, professional and caring. You will always leave there, with a smile on your face, when he helps you.
June 2026
I was greeted cordially.They were helpful and courteous thereafter.
May 2026
Staff just stare and sashay around like the store isn't stink (not the norm) and the line isn't to the door. Get us in and out please and say you're welcome when we say thank you. Geez...
