-
September 2025 by Slavic Nikitenko
Customer service is slower with many customers.
-
August 2025 by Angela Grant
The customer service representative was so helpful and so very courteous. Not only did she redo my return so that I didn’t have to go to Staples, but she also helped me re-package another return that had to go out of the country. She could have easily said that I needed to process my return at Staples and sent me to the post office for the other package. Employee’s like Janice are good for business and so refreshing in this day of declining good customer service. I will always use this UPS store at 7421 Douglas Blvd, and pray Janice is on duty when I get there!
-
August 2025 by Michael Hetisimer
The guy working is very nice and charismatic. Took just a few seconds to drop off my package.
-
August 2025 by Caprice Carter
This store constantly closes before closing time. Literally locks the door 10 minutes before closing. Is this proper practice UPS?
-
August 2025 by Michelle Barnes
Whenever I go to ups store here in Douglasville they are always friendly and polite. The young black man. He is the best customer service I have been. Please keep him here in Douglasville and raise.
-
August 2025 by judas germonatta
Lady was rude to me. Black Caribbean lady. Said good morning to everyone else, I get a yes. She was sweet to a White man behind me, said Good morning, called him her friend even as I stood in front of him. When it’s my turn she gives me a “Yes”. Then I’m politely asking if she would be able to tape my box, she interrupts me. If seeing a man who looks like me bothers you or alters how you will treat people, please quit.
-
August 2025 by T C Bryant
Their window clearly says -Scanning , Faxing...but when we approached the desk and asked if they could scan...the UPS employee rudely expressed that they did not scan or fax.
No sorry we don't do that anymore or apology for having incorrect signage.
Just rude attitude!
Won't be back to this location for anything in the future.
-
August 2025 by ThiNaing mar
The service alway great.
-
August 2025 by Sylvia Gilliam
Priscilla the manager was great. She was very patient and helpful. She gave great customer service. Thank you!
-
August 2025 by Jill Morris
This is my favorite location because of the nice people that work here.
-
July 2025 by Kalani Coles
Vernon was an amazing help
-
July 2025 by internationalhair instructor
Vernon was amazing and went over beyond to help me
-
July 2025 by Nidia Mateus (Atlanta Hot Bargains)
⭐️⭐️⭐️⭐️⭐️
Outstanding Service from Vernon at The UPS Store
I just want to take a moment to recognize Vernon, an exceptional employee at The UPS Store. Every time I visit, he is consistently polite, enthusiastic, and incredibly kind. His wonderful customer service truly makes a difference—he’s always ready to help, responds to every question with care, and greets everyone with a smile, no matter what.
Even during busy times, Vernon remains calm, patient, and professional, creating a peaceful and positive atmosphere for customers. It’s clear he takes pride in his work and genuinely values the people he serves.
Employees like Vernon make all the difference. Thank you for your continued dedication and kindness—it doesn’t go unnoticed!
-
July 2025 by Jared
I’ve been frequenting this location for over 4 yrs now. This location has always had server or internet connectivity issues which impedes speed of service. Also it’s very hot in the location due to the Air Conditioning not working. This isn’t far to customers or the team members, however there is a new Manager there that will correct these issues. The customer service is great in spite the challenges I noted above.
-
July 2025 by Mo
Fix the A/C, it's too hot for your employees with the summer heat!! We love the team at this location!
