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November 2023 by Rey M (CastledMallard)
I just want to start off by saying, The assistant manager Jordan needs a raise. Top tier customer service and not only was he good at what he does, he is fast! Dude was helping me out and 4 other families while on a call for porting my number to the new service. Never seen someone multitask with such grace.
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September 2023 by Tiffany Parker-Bagley
Professional Professional Professional. Devaughn Byrd is the manager at this location and he exceeded my expectations of what the head of a store should be. We left a phone carrier ( i wont say who lol) , but Devaughn and his staff makes this phone process so easy and stress free. I will recommend this location and i highly recommend asking to speak with Devaughn the manager.
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September 2023 by Landyn Sherry
I made my appointment yesterday for a technician to come out to my house today and was told they would be there between 8am-8pm but they never came called 3 times and they said they are certain someone will be coming but nobody every came. After my final call at 7:40pm they said they won’t be able to come out since it’s to late so they rescheduled my appointment for the following Monday after I was told someone will most certainly be at my house today. I’m very frustrated with xfinity as they are not reliable. I will be canceling my subscription and never using xfinity again
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September 2023 by Shawn Denton
The representative Jordan Loring at this store is heaven sent. We walked in stressed and left feeling great. He was very knowledgeable and his customer service made us feel welcome and cared for. We will continue to be Xfinity customers mainly because of Mr Jordan. If it was not for him I would have considered leaving the company. Great job Jordan I hope the higher-ups look at this review and you become a corporate manager
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September 2023 by Secret Shopper
Let me start with, I don't have Xfinity due to their Bait and Switch tactics. They run ads saying you can get their service at a certain price, yet when you go in to sign up, the cost is double what they advertise. I am writing about their complete lack of burying their cables once someone does get service. My neighbor got Xfinity on the 9th of July. They laid cable across my yard (almost 200 feet). She was told they would return in 3 days to bury the cable. Here we are on August 24th and the cable still hasn't been buried. I can't cut my grass because of the cable on top of the ground. My neighborhood has orange cables everywhere. I'm going to mow over the cable if it's not buried by tomorrow and they can come out and repair another line! I'm so sick of these companies that lie and have such sorry customer service!! I've also noticed the only reviews this company responds to are the 5 star reviews, no response to the folks having issues.EDIT: I tried the "link" sent to me on the reply. What a shock, the link doesn't work. I love the way they try to make reviewers think the are solving issues. September 1st and the cable is still in my yard. My greatest wish is that everyone with Xfinity cancels their service all at once. Maybe if this horrible company had no customers left, they would realize, WE the consumers are why they have a business to begin with!!
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August 2023 by Floyd A 2711 and at xxteetee2xx
The customer service in the store was great and helpful. They help me find the right phone that I needed ?
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August 2023 by Sam M.
Tried to come in this Thursday because my modem has been out just to be told they were closed today...
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August 2023 by Kim H
I first went to an Xfinity near my old house to get new cable and internet at my new construction. Worked with the lady for 2 weeks who continually text me to tell me that the work order was being worked. Upon closing and moving in, no further text or answered. We went to the Douglasville Xfinity store worked with Jordan who not only said there was never a work order quickly got the work order in and had my cable and internet up and running in less than a week. He also went away above and beyond to text me continually with updates about the order and get the equipment I needed very quickly. I would say 10 stars if I could. Jordan has been absolutely wonderful.
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August 2023 by Ara Vaughn
Jordan (chapel hill location in Douglasville) is the best! His customer service and care is always above and beyond! If you need any assistance I guarantee he can help!
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August 2023 by Brandy B.
Just wanted to express my positive experience recently at this location. It was on a busy Friday too and although the parking is always full and not an easy location to get in and out of in busy Douglasville. The staff were very friendly. Long lines but there were four registers keeping the wait minimal and they all seemed very helpful to their customers. A very nice lady named Tajha W. waited on us and she was very helpful with our questions and concerns. We were in and out and had the information we needed. I know cable companies aren't the most pleasant of places but it was a nice experience.
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June 2023 by Bonnie Turner
My husband has been a Comcast subscriber since early 1990’s. We had an appointment Sunday afternoon with our local xfinity store in Douglasville Ga for xfinity mobile phone upgrade and other service’s. I have to say our experience with the customer service rep was above and beyond what we have ever experienced with Apple geniuses at either Cumberland or Lennox Square Mall’s. Thanks Luis.
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April 2023 by Darryl Johnson
So, I asked to speak to a manager after a horrible treatment by the Hispanic gentleman who worked at the location. I have to use his ethnicity since he would give me a name or employee Id. He gave me a troubleshooting line, lying saying this is his manager's line (See picture)... Terrible customer service and I want to speak to his manager.
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April 2023 by christopher winn
I came to the store to get a modem and sign up for 200mbps internet for 30/month, and the lady that helped me said they were out of the 200mbps modem. And they only had the 800mbps which would be 80 a month, but that I could exchange it when the other modem comes in. Which I thought was weird, but I did it because I needed internet setup ASAP for work.Then, when I contacted Xfinity customer service they switched me to the 200mbps plan and said I can use the same modem.... I feel like I was lied to and have to pay a bigger bill now because she gets paid more on higher internet sales.
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April 2023 by Sarahzen Sale
I'm so much disappointed this service,I wanted to talk to the customer service I can't talk anybody,I'm up to date and advance payment this service,sense before no good,I'm done this service looking other services,recommend please.ty.
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February 2023 by Vivian Howard
Today would have given 5 stars, 2 other experiences at this location most definitely deserved 5 stars. Nothing but kind and helpful had been my experience. But I had a long story to explain to the Representative and she seemed bothered to listen. Then she helped right away, but her attitude was very poor and very unprofessional. After she was able to get my equipment returned, I asked questions just to be sure I wouldn't get calls or charges on the equipment. She just seemed bothered to be asked. Then had the audacity to ask me to give her a good review when texted how her performance was. She should be sure to check the attitude ?, if she wants a good review next time. Thanks Ms Jayla. Just wanted to say the young lady Z, is why the other 2 times I came she gets 5 stars. Period. Please promote Z.
