Macy's Backstage offers great prices, especially on out-of-season items, making it a preferred shopping destination. Customers appreciate the helpful staff, with particular praise for team members who provide exceptional service. However, some reviews highlight concerns about staffing levels at the checkout, suggesting that management should ensure more employees are available to assist customers. Despite previous negative experiences at other locations, customers have found friendly and knowledgeable assistance at Macy's Backstage. Overall, the store stands out for its value and customer service, making it a worthwhile visit for shoppers in Gwinnett, Georgia.
I love the prices on the wash clothes in the bundle pack. The staff has always been very helpful. But Management needs to make sure that it’s not just one person on the register. That is so frustrating.
February 2022
I had an absolute wonderful experience with Vaughn as our salesperson! He went above and beyond to make sure we were taken care of #5 star recommendation!
September 2021
My buddies and I were exploring this mall looking for stranger things and this Maceys was located inside it. We walked around and looked at the displays and clothes and shoes. Nothing to great and it was pretty run down. this entire place needs to be revamped
