Gerald Jones has received positive reviews for its exceptional customer service and professional staff. Customers have praised the clear communication and efficient processes during appointments, highlighting the helpfulness of team members like Ashley, Bridgette, and Gary. The staff is described as personable, ensuring that clients know what to expect during their visits. Many reviews mention the straightforward experience of purchasing vehicles, particularly noting the transparency in pricing and the absence of unexpected markups. Salespeople like Denton are recognized for their promptness and support throughout the buying process, while managers are commended for their friendliness and professionalism. The service department also receives high marks, with customers appreciating the skilled and knowledgeable technicians who focus on maintaining vehicles without unnecessary upselling. The service reports are concise and accurate, contributing to a smooth maintenance experience. Overall, Gerald Jones is characterized as a dealership that prioritizes customer satisfaction, making it a reliable choice for both vehicle purchases and service needs.
Received excellent service today for routine maintenance. All staff I interacted with were cordial and professional.
September 2022
Took my Expedition to Quick Lane for service. Gary service advisor is very professional and customer service friendly. Does awesome job taking care of the work being done and the customer needs.Services: Oil change
September 2022
I always receive excellent service when I go there, Gary the service manager is extremely helpful, he does a excellent job
