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December 2025 by Tamara Velez
I gave 1 start i wish i cN give 0 cause I'm dealing with a situation of overcharge on my bills(installment plans ) for a year I call xfinity a lot of time and go to the store a lot of time too ,and they always says everything it's fixed but it's not, I go to the store:stay there more than an hour and I go with nothing solve .how that is possible that kind of situation and doesnt have a solution in more than a year I'm loosing my time everytime I call and go to the store .so I'm asking the manager to contact me to gave Me a solution for this situation I'm dealing with xfinity!
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December 2025 by Tami Willard
Went with my parents. Today's visit went a lot better than the last time. Had to do a video call to get the billing mess straightened out.
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December 2025 by Kendra Taylor
Very welcoming team and excellent service from this store. Big shoutout to them for working hard to assist everyone during the busy holiday season. :)
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November 2025 by J A
No one there knows how to fix my issue after complaining about it for over a year. Xfinity stole money from me. They tell me to use the tech phone and the three times that I went, it was not working. And no way to call them to find out if it is working before I get there.
Update - Because I submitted a negative review, Xfinity reached out to me and asked me my issue and they resolved it within the next day.
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November 2025 by Me PIM-DIX
Calling XFinity is a nightmare. No stars. Everytime I call I get different info. Agents have HARD TO UNDERSTAND foreign accents. Problems not resolved though I verify with them EXACTLY what they tell me to no avail.
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November 2025 by Siggi
Xfinity Rewards & Customer Service – Absolutely Meaningless
I am a Diamond Member with Xfinity, and my recent experience proves how meaningless their “rewards” program really is.
What should have been a simple free upgrade to Peacock turned into over two hours of frustration. The first hour was wasted with an AI “help widget” that couldn’t resolve anything. After being transferred from one rep to another, I finally reached a courteous human (Lora), only to be told I’d need to pay extra for Premium Plus to access the shows I was promised for free.
Then came the so-called “reward”: I was offered a free Apple Watch, supposedly the latest model. Instead, I received a discontinued Gen 2. When I tried to return it, I was told I’d have to pay a $35 restocking fee—for a product that was misrepresented and worthless compared to current models. Even the local store employee admitted, “The online reps lie all the time, and we have customers retell the same story.”
The local Xfinity store does not take returns, so I had to call Customer Support. When I attempted to contact and escalate to a supervisor, I was routed back into yet another AI help widget, stuck in the same endless loop. After 30 minutes of pleading for a supervisor, I was transferred again, held for 10 minutes, and then hung up on.
Bottom line: The rewards program is phony, disrespectful, and designed to upsell rather than appreciate loyalty. My journey felt like chatbot purgatory, and I will be switching providers and warning friends about this experience.
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November 2025 by Pamela Jones
NOW TV.. just read the previous posting.
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November 2025 by Tamara Morris
Straight off of break, Sean, acknowledged me and attended to what I need. He also threw in a couple dad jokes. Highly recommend.
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November 2025 by Douglas Satcher
Greeted quickly & friendly to return some Old equipment for upgraded equipment installed.
Very efficient and quick.
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October 2025 by Ebony Talton
Wait time was less than 10min and the staff was very helpful. All the associates were actively working with customers and getting to people as quickly as possible
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October 2025 by tina Hambrick
The agent was very professional and he talked me through what was needed to help me fix the problem Thank you
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October 2025 by Antoinette Jones
Very helpful, professional kind person kind young man knew what he’s talking about. My phone work working good
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October 2025 by Patricia Seville
Xavier was the man that helped me and it was very helpful.I will be back to see him
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October 2025 by Laquita Seay
Very clean and trendy location. Quick and professional service!
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October 2025 by Nino M
We got here at 6:20 and the store was locked, might as well switch the store hours to 6pm, wasted an hour to get here just to be told to they were closed. Fire the whole staff
