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“Although I’m not particularly satisfied with the terms placed on the money market checking account, representative Sheila Chapman was excellent. She alone would have garnered 5 stars but the above-mentioned account policies pulled the ranking down.”
“Opened a new checking account. . Dealt with Shane Cauller. He was GREAT! Answered all of our questions, explained all our options and got us set up quickly. My mom was with me and she’s a little hard of hearing. Shane speaks softly but clearly . Made eye contact throughout and she understood every word. He’s just a very nice man and represents your establishment perfectly! Thanks Shane and UCB Gainesville.”
“Trish is the BEST! She guided me in my auto loan process and into becoming a member! Her support and guidance throughout the process is something that banks have not matched! I do not know why it took me so long to join a credit union. I have been business of Bank of America for a long time and never did I feel part of a community like the way I did at this Credit Union! Trish is the best. I am a happy member and will remain loyal for future business.”
“Ms Nancy Day and her team was very helpful and made my experience a great one. The entire process makes one appreciate Ameris mortgage team even more. Thanks so much! Now I have a great company when it comes to your mortgage. You will not regret it.”
“Alesha at UBC Gainesville, GA was a tremendous help to us after we were scammed. She first put a freeze on our accounts, then opened new ones for us. Throughout the hour-long process, she was efficient, kind, and always clear about what she was doing.”
“Props to Yadira for being very quick and efficient! She helped me out with refinancing my car loan. She was on top of things and explained very well! Lanier fed just earned a new loyal customer”
“Fantastic bank and people. This branch in particular has always treated me well. I didn't give 5 stars because the institution itself is behind on the times on the technological side of things, they have an app that works decent, but it doesn't jive with their credit cards (which have another app) and the fraud prevention is archaic (lot's of calls and no way to prevent them if you have regular out of state/country charges).”
“Fascinating building, welcoming environment (except the ladies at the front, not that friendly, but polite, of course), professional team , knowledgeable bankers!”
“Love experience there. But I am having trouble with the online banking whenever you spend money from your bank account. It usually pops up in order lately. It'll pop-up one way, and then I check it the next day. And it's not, it doesn't look anything like what I've seen the day before, or it'll say that It charge me for Amazon. But then a couple days down-the-line boom, Amazon won't be charging me again. And I'm not sure if it's that will charge him or not. I don't know what's going on. But they need to do something about that. And fix it cuz, other than that, that would be the only reason why I would want to leave regents. But everything else I do is wonderful, which is that little thing could really chase off a customer. I don't know what you guys are and keep tabs, but I like to keep tabs. It helps me keep track of my money, not when it's being. I don't know and then it's weird cuz. I tried to get a screenshot and I found the screenshot. Never took. It's weird.
So now, im freak out that they're taking away from me.”
“Jonathan Almond has always had my back! He is interested in my banking needs but also in helping me become a part of my new community. I feel a part of my banks family - and it is a nice feeling.”
“I had Brent Stalions and Jonathan Gutierez who are both incredible people. They made it feel like I was family. I would highly recommend this branch over and over again. They made my banking journey seem so easy and stress free. I am so proud to be a regions member. I look forward to continuing business with them and having great experiences. Also wait time is almost nothing. They try to make sure you are taken care of and not just sitting around like some other banks that I will not name. I am going to recommend this bank to my woman and when my daughter gets of age will tell her to bank here as well. Best experience I have ever had with a bank. 10/10 on my book.”
“Jonathan Almond has always had my back! He is interested in my banking needs but also in helping me become a part of my new community. I feel a part of my banks family - and it is a nice feeling.”
“Ms. Ortiz, the branch manager went above and beyond her normal duties in providing my wife and I the most outstanding personal service one rarely experiences in these most difficult times. Since my wife is disabled, Ms. Ortiz came to our car and went back and forth to inside the bank bringing the necessary papers allowing my wife to remain in our car while completing a most difficult set of documents. Ms. Ortiz exhibited compassion and respect which I have never experienced in my lifetime. She is a valuable asset to your firm and should be recognized as such.”
“I went to open an account and the lady was very nice and knowledgeable however when I arrived home I got an advertisement on social media that standard if I opened an account I will get a $300 bonus, It will have been nice if I was informed of that promotion while I was on the process of opening the account. But everything else was fine, the place looked clean and spacious and all the staff were very kind.”
“Patricia, the branch leader was very helpful and friendly. I had a problem at another branch with a check that wasn't mine being deducted from my account. The professionalism of Patricia and her courtesy towards me saved me from closing all my accounts over a bank error that another branch seemed to have no clue as to how to correct and how to treat a long time customer.”
“Amazing local bank. I dealt with them with my old job, as my boss used them for the business bank account. They were always -ALWAYS- friendly and helped quickly! When I needed a new personal account, I knew exactly where I was going & have been happy with their customer service and they’re all local, so whenever you call you only talk to the reps in this state! ? I also like how you have a designated branch that handles your account. It gives me a good personal relationship with my branch & I don’t feel like just an account number.”
“The bank teller was helpful and friendly. It was difficult to locate because there isn’t a large sign at the road. Only a sign for united community bank which is located next to Truist.”
“Had a wonder experience opening up an account. I wasted so much time with another bank, when Stephanie was able to help me in under an hour. I don’t know what I was thinking (I wasn’t), I should have made Wells Fargo my first stop. Everyone there was VERY friendly and very helpful. The process was a breeze from being to end. Thank you so much Stephanie and Kara. You ladies are amazing!!”
“This bank is great I came in stressed from another bank opened a account here. Ive always had the most happiest teller and associates I ask questions and get answers .They help me which i need are so patient not like the other bank that got too big and customer service .Keep it up im so happy .Ty”
“Amber Allison at this BOA branch in downtown Gainesville, GA went above and beyond to help us navigate banking questions that arose after a death in the family. Her compassion and knowledge combined with her determination and hustle eased our burden greatly. Thank you Amber!”
“Amazing bank, I went on a Saturday morning to try to open an account and even though the bankers were booked for the day I asked if I could be put on a wait-list and I was there for quite a while but I ended up seeing a banker and her name was Leticia Romero, she is the most sweetest and professional banker ever, she helped me and opened my account quickly !! And also shout out to the lady with blonde hair, I think her name was Amanda she also helped me a lot and made sure I met with a banker . :) I highly recommend this bank despite all the bad reviews it has .”
“I have been banking with this bank for almost 10 years and have not had any problems.I would recommend this bank if asked.Very professional and courteous. Always helpful when I call.”
“At THIS branch in Gainesville, Gainesville, they are always efficient, knowledgeable, friendly. They are usually busy, so leave early. They have contingency plans to accommodate very busy times. The staff is very efficient & professional.”
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“I'm applying for a HELOC loan at Ameris Bank. I have found their Gainesville, Georgia staff to be extremely courteous and knowledgeable. I highly recommend Ameris Bank.”