The Verizon store in Gainesville is a place where customers can find a range of services for mobile phones, 5G home internet, and business needs. Customers can visit the store or order online for convenient options like in-store pickup, free two-day shipping, express lockers, and same-day delivery where available. Many reviewers highlight positive experiences with helpful staff, such as Deborah, who took extra time to assist with online approvals, and the manager Daniel, who resolved account issues and followed up to ensure everything was working well. Customers appreciate the store’s dedication and willingness to go beyond expectations, which has helped them stay with Verizon. However, some note that interactions can sometimes feel impersonal, with one customer feeling like their question was a chore. Overall, the Gainesville Verizon store is recognized for good customer service, quick problem resolution, and the effort to ensure customer satisfaction.
BE CAREFUL! They don't honor their posted prices. The staff is helpful, but management seems to be predatory with bait-and-switch pricing. Case In Point: a JBL speaker was listed as a sale item, but when trying to purchase, they stated they wouldn't honor their posted price. SHAME ON YOU, Verizon. DO BETTER!
April 2024
Very slow, even with only a few people there. Noone was in a hurry to do anything!!! Gave a new meaning to "getting paid by the hour"
November 2023
Fixed the problem with my phone in just a few minites.
