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“The staff seems very polite but after hours access needs addressed. Informed owner about door access and the timeout lasts 24 hours. Noy good. Update, Thanks for the attention. Problem solved! I appreciate it.”
“This has been our go-to store for the last four years. We used to live very close but then moved, but continue to come here due the professionalism and friendliness of the staff.”
“I had the absolute pleasure of being helped by Mathese at UPS, and I can honestly say she turned what could have been a stressful errand into a smooth and pleasant experience. From the moment I walked in, she greeted me with such warmth and professionalism. She went above and beyond to make sure everything was handled correctly, taking the time to answer my questions and ensure my package was prepared the right way.
What really stood out was her patience, kindness, and genuine care for making sure I felt taken care of. It’s rare these days to find someone who not only does their job well but also makes you feel valued as a customer. Mathese is truly a shining example of excellent customer service, and UPS is lucky to have her on their team!
I’ll definitely be coming back to this location because of the outstanding service I received from her. Thank you, Mathese, for your hard work and positive energy—it made all the difference!”
“This store beats customer service when compared to the one on Hwy 81. Never did they ever asked me to call the NY UPS store. They knew exactly what to do. Been going to this location since I moved here 3 yrs ago. The store on Hwy 81 was closer. I always say if it ain’t broke don’t fix it nor change it. Words I need to live by. My bad. Thanks Shaunniya for assisting me. Even though you’re fairly new. At least you knew more than the place on Hwy 81. Maybe they should train you to be the manager at Hwy 81.”
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“I’ve never had an issue with UPS store. I only go here to ship overnight and next few days. Customer Service always excellent & employees always try to save me money if they can.”