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March 2024 by Kimberly Blackwell
WOW. We are local but haven't been to this Dollar General in a long time. We were in Helen, tired from a very active day, and it was getting late so my son and I ran in to this location for a quick snack and something for dinner. The place was an absolute mess. Most DGs near here are a mess, but this one was something else. Some aisles were so cramped with box carts and empty boxes that we had to squeeze through. They didn't have the pizza I wanted, but I got a different one and we got a few snacks and went to get some cold drinks. My son opened the door and said it "smelled weird". I went over and it did have a weird smell, maybe a chemical or cleaner smell? I told him they may have just cleaned the coolers and he grabbed his drink. I went over to get myself an energy drink from the same cooler, a couple of doors down and immediately noticed mold on the front of the shelves. I told him we had to put his drink back, as I didn't feel comfortable drinking anything out of a cooler with mold growing in it. We went to a separate cooler, which had nothing but Mountain Dew products. Not either of our first choices, but we were thirsty and tired, so that's what we got. We got up to the front and there were about 3 people in front of us. One was being helped at the first register by two women. The man who was next in line went over to the self-checkout and began putting his things down. One of the women informed him that the self-checkout register wasn't available. He had to pick his items back up and get back in line. When I was finally the next in line, one of the women came over and checked me out at the self-checkout. Apparently, the register works, but it's no longer a "self-checkout". While I did appreciate her helping me so I didn't have to wait longer, it was awkward because she had to reach over from behind the counter in order to scan the items on a machine that is meant for the customer to easily reach, not the cashier. I thanked her and walked out with two bags. 2 drinks and a bag of chips in one, and a wrapped pizza (this brand does not come in a box) and a bag of Cheetos in the other. As soon as I got out the door, one of the bags split all the way up the side and my pizza fell out and onto the ground. There were no sharp corners, nor was the bag heavy in the least, yet here it is ripping apart in front of people as they walk by, so kind of embarrassing. The utter filth of this store is shocking. Does corporate not even bother coming to look at stores anymore? Most DGs within driving distance are not up to par, but this is by far the worst one I've ever been to.
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March 2024 by Michael Brainerd
Good store for quick bits of just about anything.
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January 2024 by Chance Alford
Store was an absolute mess, stocking carts all over the place. Our 4 year old had to pee really bad and we were told the restrooms were out of order after an employee had just come out of it. We had to go across the street to the park were the restrooms were locked. Cashiers were extremely rude and have NO idea what customer service is! Have some compassion, it was a 4 year old and we were paying customers!
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December 2023 by Tabatha M Jones-Harris
NEEDS NEW MANAGEMENT TO SAY THE LEAST!!! I AM A LOCAL & HAVE HAD MANY PROBLEMS WITH THIS STORE. AND,EVERYTHING COST MORE AT THIS STORE. WITH HELEN BEING A TOURIST LOCATION WITH MANY VISITORS,VISITING THROUGHOUT THE YEAR,YOU WOULD THINK THAT THIS LOCATION WOULD BE PRIORITY FOR DG CORPORATE!THERE ARE MANY OTHER DG’S IN THIS AREA THAT ARE 100% BETTER. YEAH,YOU MAY HAVE TO TRAVEL A FEW EXTRA MILES,BUT IT’S TOTALLY WORTH IT!
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December 2023 by Gayle Connors
Store was filthy and chaotic. Clerk was in a bad mood. We will not return
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December 2023 by Trancos Heredero de Isildur
Not too organize, no clerk around but the automatic machine process the payment and even say "hi" and "thank you". I give them 5 because for been small town they have the very first AI system implemented, so test passed! Product can be deployed ;)
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August 2023 by J M
I'm local and can never get the items that I need. Kinda funny that every time I go, I have to self check out myself. Cashier is never visible on any isle. Shouldn't you be stocking the shelves with the product that's blocking the isles on carts?
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June 2023 by Nikki Grimmz
Went just now at 11am. The sign on the door says 8am-10pm everyday.There was no employees that me and 13 other people could see and the doors were locked?.All of us waiting for 20 minutes and no one ever came to the door
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June 2023 by Tommy Truss
If I could leave a negative review I would these two lady's that worked today ain't worth shii get you new workers that actually want to work these lady's that work after noon are worthless workers take your money to Walmart I promise you they will treat you a lot better
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November 2022 by K D
11/5/2022. At dinner around 5PM, I see a lot of customers coming in and out of Dollar General. I head over after dinner to get a few necessities. All lights are on, the door is locked, and a sign on the door that days temporary closed.
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October 2022 by carleen porter
I rate this at least a 3 because is it their fault that they have to stock during open hours? I haven’t been to a Dollar General that hasn’t had the containers in aisles in a good while. It has become the norm. Sad but true. The big guys are proud of their stores obviously! The problem is while open you work,keep busy putting up stock till customer needs you. Standing around gabbing is not working.
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October 2022 by Kristin Marlowe
Store was supposed to be open. Tried to enter at 5pm on a Saturday and the door was locked.
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October 2022 by Michal Frystacky
As mentioned, this location has no real schedule. It closes 2+ hours early with no indication
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September 2022 by Susan Grice
This Dollar General is suppose to be open 8am-10pm. I arrived at 7:00pm and it was closed. On the website it says that is open until 10pm. If you are not going to be open, post it on the website.
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August 2022 by Six Seven
this location has no reliable schedule. there is no way to know if this store is opened or closed. most likely it's closed. it's hours should actually state variable..
